GREGORY ONUNGA OSORO
Project Manager
vancouver,BC
Summary
A skilled individual with in-depth knowledge of system/business analysis implementation and support, the principles of Accounting, Finance, and Corporate Financial Policy, with an ability to successfully identify potential opportunities and develop innovative and cost-effective solutions for increasing revenues and improving customer satisfaction. A Detail-oriented Business Analyst with 12 years of experience conducting analysis to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.
Overview
13
13
years of professional experience
Work History
Business Analyst
Turkey Africa Limited
Nairobi
01.2010 - 01.2014
- Manage finance and human resources system implementation and support team
- Implementer of finance system and Human resource system at Fidelity, Monarch and equity Insurance firms (Kenya), AIICO, Standard Alliance, Niger and Union insurance companies (Nigeria),prudential Life insurance(Ghana)
- Finance system/business analysis and documentation (Madison Life Zambia)
- Users training and hand holding during system implementation and support
- Internal training of new staff to the team and new functionality to the team members
- Generation of financial system requirement documents and developing business process flow charts.
Business Analyst
Kenya Airways Limited
Nairobi
01.2014 - 01.2016
- 1) Business Analysis- a)Quickly understands the business issues and technology/automation challenges of the organization and airline industry
- B)Partnering with business/user groups representatives to analyze business process and underlying process automation needs in order to document business, functional and service requirements
- 2) Project Management a)Take a leading role in project implementation as per the defined lice cycle b)Manages client expectations effectively and ensure effective project communication 3)Budget Management a)Works out and negotiates contracts with the vendors b)Manage project resources in accordance with project schedule to ensure that set project deadlines and budget are met 4) Process Analysis a)Constantly review business processes to recommend ways of improving efficiency in business processes 5)Vendor Management a)Plays a key role in the vendor selection b)Acts as the focal point for vendor interaction with the company c)Works out the contract with the vendor in liaison with supply chain and legal teams 6)Change Management a)Drive change management initiatives in the assigned business units to ensure business systems take up by the users/customers is effective, smooth and optimal b)Understands how to communicate difficult/sensitive information tactfully 7)Team Leadership a)Ensures project issues are earmarked, tracked, reported and resolved in a timely manner b)Generates enthusiasm among team members
Business Systems Manager
Heritage Insurance Limited
Nairobi
01.2016 - 01.2019
- To implement ERP business solution in all departments of the organization
- To implement the ERP Business solution to different countries where Liberty general Insurance business exists including but not limited to Liberty Nigeria, Uganda, Botswana
- To provide training to users and HoDs
- Working with infrastructure/data center engineers, to prepare, confirm and rollout ERP environments ready for use
- This includes ensuring that all configuration and parameterization requirements are understood, agreed, documented, and then properly mapped in the environment(s)
- Deal with ERP Vendor for Bugs / Functional Issues / enhancement
- Prepare, Track and ensure adherence to project plans
- Gather and analyze requirements from users and deliver them through the ERP solution
- Collect data from all sources/departments in the prescribed format and upload it into the ERP system
- Resolve all basic issues encountered by all stakeholders in the business and to escalate all issues promptly to ERP Customer Care and/or vendor when not resolved
- Train stakeholders
- Monitor usage, performance and raise an alert to the support team if there is any decline or outage
- Performing system integration, custom-code development, system testing, and troubleshooting activities
- MIS Reports development in Oracle BI (Database: Oracle)
- To perform GAP analysis and document the requirements as becomes necessary
- Keep the Head of ICT well-informed of any known issues that may affect the proper functioning of the department and the Company as a whole
- Maintain confidentiality of all information that becomes available as consequence of interacting with Company data.
Business Applications Manager
Liberty Life Insurance Limited
Nairobi
01.2019 - Current
- Managerial
- Lead the identification, development or deployment and maintenance of various business applications and systems in line with the ICT strategy
- Leads the effort to assess feasibility of proposed ICT requirements from departments and advise on software packages and integration with existing Liberty platforms and architecture
- Ensure that software development projects meet business requirements and goals
- Develop, Implement, and maintain policies, procedures, and associated plans for business software administration
- Develop, train, coach motivate and evaluate functional staff in the unit to achieve their highest levels to performance
- Operational
- Liaise regularly with business units’ executive leadership, business project sponsors and other key stakeholders to develop application strategies, business requirements, applications design, technical specifications, tests, and deployment plans
- Ensure business continuity for all critical systems and spearhead continues testing of BCP with end users
- Responsible for Managing, administering, monitoring and maintaining the enterprise database
- Ensure high availability and system performance for the users
- Ensure that appropriate controls/tests are in place to support the controlled transition of application development changes into the live ICT environment
- Lead the efforts with system implementers through the software development lifecycle (SDLC)to deliver automation solutions that meet Liberty needs
- Ensure that appropriate controls/tests are in place to support the controlled transition of application development changes into the live ICT environment
- Work with system vendors as required to apply configurations, customizations or upgrades to existing systems
- Research and make positive advocacy on the adoption of new innovative technologies e.g., pursuance towards availing the applications on mobile devices and smartphones
- Responsible for ensuring all service level agreements (SLAs) for applications support services across the business are delivered according to specifications
- Set goals for MTR (Mean Time to Resolution) for all business applications support issues, including escalated incidents
- Work with business Excellence department on identifying automation opportunities for business process improvement opportunities.
Education
Certified Business Analyst Profession (CBAP) -
Harmony Solutions
06.2018
Project Management Profession (PMP) -
Computer Pride
12.2015
Certified Public Accountant(CPA) - Section 5
CPA
12.2013
Bachelor of Commerce - Accounting
University of Nairobi
12.2009
Kenya Certificate of Secondary Education - (B+)
St Mary’s Kibabii High School
11.2005
Skills
- Business Analysis
- Business Requirements
- Communication and Interpersonal Skills
- Database and SQL
- Data Mining
- Stakeholder Communication
- Decision Making
Interests
Farming
Timeline
Business Applications Manager
Liberty Life Insurance Limited
01.2019 - Current
Business Systems Manager
Heritage Insurance Limited
01.2016 - 01.2019
Business Analyst
Kenya Airways Limited
01.2014 - 01.2016
Business Analyst
Turkey Africa Limited
01.2010 - 01.2014
Certified Business Analyst Profession (CBAP) -
Harmony Solutions
Project Management Profession (PMP) -
Computer Pride
Certified Public Accountant(CPA) - Section 5
CPA
Bachelor of Commerce - Accounting
University of Nairobi
Kenya Certificate of Secondary Education - (B+)
St Mary’s Kibabii High School
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