Gregory Olson

Newport Beach,CA

Summary

PMO Analyst with 4+ years of operations management experience, 10+ years of customer service experience, and 3+ years of sales and marketing experience. Currently serving as a Project Administrator II at BioMarin Pharmaceutical Inc., working closely with their Project Management team while providing high-level administrative support and internal site customization. Experienced with hands-on event management planning: leading a team of assistants and overseeing projects through to completion. Strong understanding of customer mindset and skilled with excellent communication skills and creative problem-solving, comfortable in a fast paced and ambiguous work environment.

Overview

years of professional experience

Work History

Project Coordinator

BioMarin Pharmaceutical Inc.

04.2022 - Current

Coordinate cross-functional regulatory projects, ensuring timely completion and compliance with internal processes.
Facilitate onboarding and operational readiness for new Regulatory PMs, including system access and training schedules.
Manageproject timelines, deliverables, and communications to support Regulatory submissions and approvals.
Collaborate with cross-functional teams to streamline workflows and enhance project efficiency.
Coordinates and schedules high-level meetings for directors and their team, updates and maintains the staff registry and email distribution lists, and serves as the Knowledge Manager for a variety of systems within BioMarin’s infrastructure
Performs critical data entry for ongoing drug development studies and regularly updates their study database to accurately meet FDA standards

Server

The Cooperage American Grille

02.2020 - 03.2022

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Operations Manager

LMU Conference Services

08.2017 - 06.2019

Oversaw a team of 30+ Operations Assistants and coordinated with clients to set up events held on campus
Coordinated the setup and removal of event equipment used for department lectures, Presidential conferences, career fairs, company lunches, and other meetings for campus organizations
Supervised Operations Assistants' conduct in office relations to ensure an inclusive and efficient work environment
Specialized in process improvement by anticipating client requirements beforehand
Ensured that every event was well organized and met every client’s expectation
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Supervised operations staff and kept employees compliant with company policies and procedures.

Intern

Morgan Stanley

06.2018 - 10.2018

Worked with a team who specialized in financial and retirement planning
Gained valuable experience working within the financial services industry, applying learned concepts directly into relevant work situations.
Marketed financial services over the phone to prospective clients and informed them of our business, while developing professionalism in an office environment
Demonstrated excellent customer service skills by efficiently communicating with new clients and introducing them to our financial products

Education

Bachelor of Arts - Economics

Loyola Marymount University

Los Angeles, CA

05-2019

Skills

Project coordination/scheduling
Time management
Project management
Attention to detail
Risk analysis and management
Customer service

Event planning and execution
Sales and marketing
Meeting facilitation
Team coordination
Critical thinking

Timeline