Gregory Moreland
Rio Vista,CACA
Summary
Dynamic Parts Manager with a proven track record at Nohr's RV Center, excelling in inventory management and customer service. Enhanced operational efficiency through strategic vendor relations and streamlined ordering processes, significantly boosting customer satisfaction. Skilled in invoice processing and adept at fostering strong customer relationships to drive repeat business.
Overview
13
13
years of professional experience
Work History
Parts Manager
Nohr's RV Center
10.2023 - Current
- Assisted in inventory management and organization of parts for efficient workflow.
- Learned operational procedures to ensure compliance with safety standards and protocols.
- Supported delivery schedules by coordinating with suppliers for timely procurement of parts.
- Collaborated with team members to maintain accurate records of incoming and outgoing parts.
- Utilized inventory management systems to track stock levels and facilitate reordering processes.
- Developed understanding of various automotive parts and their applications within the business.
- Engaged in problem-solving discussions to improve inventory accuracy and reduce discrepancies.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
Customer Service
WalMart
04.2021 - 10.2023
- Assisted customers by providing exceptional customer service and processing transactions.
- Established and maintained client rapport by utilizing quality customer service.
- Provided exceptional customer service, resolving inquiries and technical issues swiftly.
- Provided pre- and post-sales customer service and support.
- Provided excellent customer service, addressing client concerns promptly and professionally.
- Streamlined order processing for faster customer service and increased sales.
- Streamlined customer service processes for improved efficiency and response times.
- Trained staff on new product features, ensuring knowledgeable customer service.
- Delivered exceptional customer service, addressing client concerns promptly and professionally.
- Increased customer service ratings significantly through personable service.
- Provided exceptional customer service, resolving escalated issues in a timely manner.
- Delivered outstanding customer service to ensure repeat business and referrals.
- Managed high call volume while maintaining exceptional customer service standards.
Parts Manager
Top Of The Hill Performance Center
04.2015 - 03.2023
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops and machine shop for use in engine building equipment.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Ordered parts for customers, repair shops, and service departments for use in performance equipment.
Sales
Big-O Tire
04.2013 - 02.2015
- Achieved personal and store sales goals by applying sound customer service and sales protocol.
- Increased regional sales by developing and implementing strategic sales plans.
- Performed market research to cater sales promotion incentives and increase sales.
Education
High School Diploma -
Foothill High School
PleasantonBusiness - Business
Las Positas College
Livermore, CASkills
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
- Improving customer satisfaction
- Stock management
- Vendor relations
- Inventory auditing
- Returns processing
- Forklift operation
- Inventory restocking
- Purchasing strategies
- Goal setting
- Customer relations
- Coordinating paperwork
- POS systems operations
- Performance improvement
Timeline
Parts Manager
Nohr's RV Center
10.2023 - Current
Customer Service
WalMart
04.2021 - 10.2023
Parts Manager
Top Of The Hill Performance Center
04.2015 - 03.2023
Sales
Big-O Tire
04.2013 - 02.2015
High School Diploma -
Foothill High School
Business - Business
Las Positas College
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