Summary
Overview
Work History
Education
Skills
Accomplishments
Community Service
References
Certification
Timeline
Generic

Gregory Miller

Delaware ,Ontario

Summary

Results-driven sales Sales Management professional seeking growth-oriented company. Proven work history, motivational approach, and upbeat nature. Excels as a staff leader who is agile and adaptable. Expertise in training employees and implementing organized approaches for planning, scheduling, and customer service. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Ontario Sales Supervisor

IKO Industries
07.2017 - Current
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Negotiated new business relationships with various customer bases, including Distribution, Builders, and Contractors.

Territory Manager

IKO Industries
07.2012 - Current
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Business Development Representative

Black and McDonald Ltd.
07.2010 - 07.2012
  • Present and sell company services to new accounts and existing customers
  • Supervise and nurture relationships at existing accounts
  • Prepare sales status reports including activity, follow ups, closings and adherence to targets
  • Prepare proposals, presentations and sales contracts
  • Perform equipment reviews at potential customers to ensure accurate quoting of maintenance programs
  • Coordinate joint sales calls between various trades involved in our business
  • Act as liaison between project engineers and potential and existing customers.

Sales and Service Territory Manager

Ryobi Technologies Canada
06.2003 - 07.2008
  • Effectively market, sell and service the company’s power tool and lawn and garden equipment products to key accounts and the public
  • Brands included Milwaukee, Ridgid, Ryobi and Homelite
  • Handle returned to vendor products for the company’s main client the Home Depot Corporation
  • Assess products for credit, warranty returns and damaged products
  • Coordinate and execute the company’s three major trade shows each year including the Canadian Home Workshop Show
  • Design and implement a new and innovative selling booth for each show
  • Confidently present information in public and private seminars detailing innovations in the power tool market, current and upcoming product lines as well as power tool safety.

Sales and Service Territory Manager

Emerson Professional Tool
06.2002 - 06.2003
  • Effectively promote and service the company’s Ridgid brand of power tools, industrial shop vacuums and plumbing tool line to its key account the Home Depot
  • Assess and effectively manage any products returned to determine whether product was a warranty return, defective product or customer misuse or abuse
  • Actively participate in any trade shows and direct selling events to the general public
  • Lead and demonstrate in seminars involving power tool use and health and safety.

Education

Associate of Arts - English

King’s College, University of Western Ontario
London, ON
01.1999

Skills

  • Sales Presentations
  • Effective selling techniques
  • Sales strategy development
  • Management Support
  • Sales team assistance
  • Sales Training
  • Sales Coaching
  • Client acquisition
  • Negotiation
  • Excellent Communication
  • Business Development
  • Team building

Accomplishments

Allison Campbell Memorial Award Lambeth Minor Hockey- May 2018

presented to a volunteer who exemplifies vivacious spirit, and who has a love for their community, is committed to Lambeth and it's youth hockey program, and is an all around upstanding Volunteer with Lambeth Minor Hockey.

Community Service

  • 2009-2019 Lambeth Minor Hockey Association, Head Coach Travel Hockey
  • 2008, 2009, London Jr. Knights Hockey Association, Head Coach

References

References available upon request

Certification

Management Skills for New Supervisors and Managers-Canadian Management Centre

Timeline

Ontario Sales Supervisor

IKO Industries
07.2017 - Current

Territory Manager

IKO Industries
07.2012 - Current

Business Development Representative

Black and McDonald Ltd.
07.2010 - 07.2012

Sales and Service Territory Manager

Ryobi Technologies Canada
06.2003 - 07.2008

Sales and Service Territory Manager

Emerson Professional Tool
06.2002 - 06.2003

Associate of Arts - English

King’s College, University of Western Ontario

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