Gregory Joseph Gerard Paradis

• Entrusted managing front desk operations for a centre of over 500 agents.
• Handled inbound calls on a top priority que.
• Instrumental role in providing one-on-one coaching to associates facing challenges

• Developed engaging lesson plans tailored to diverse learning styles.
• Facilitated interactive discussions, promoting critical thinking and student participation.
• Implemented assessment strategies to evaluate student progress effectively.
• Provided individualized support to students, enhancing their academic performance.

Cared for responsive individuals by assisting with activities of daily living. Selected to mentor new employees and students, fostering a supportive learning environment. Conducted regular training sessions to ensure high-quality service standards.

• Responsible for the daily care of up to 12 clients at a time.
• Fast paced environment, change was constant and we were required to prioritize and resolve all issues on a daily basis.

• Proven ability to resolve complex client interactions
• Accurately completed employee payroll, benefits and employee files
• Developed, delivered and reported on employee development plans
• Oversaw quality assurance for p to 25 associates