Gregory Guy Jr
Los Angeles
Summary
Dedicated professional with a strong background in sales, communication and leading operations. Skilled in training team members, implementing effective merchandising strategies, and maintaining high standards of customer service. Committed to driving efficiency and optimizing workflows in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Merchandiser
Frito Lay
Torrance, CA
08.2024 - 01.2026
- Analyzed product placement to optimize visibility and drive sales across assigned retail locations.
- Collaborated with store managers to execute merchandising strategies aligned with promotional campaigns.
- Monitored inventory levels and conducted regular audits to ensure stock availability and minimize shortages.
- Trained new team members on company standards for display execution and merchandising techniques.
- Implemented planograms effectively, ensuring consistency in product arrangement across all stores visited.
- Assisted in developing seasonal displays that enhanced customer engagement and increased foot traffic.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Prep Cook
Annie's Soul Delicious
Los Angeles, CA
09.2023 - 08.2024
- Prepared ingredients by chopping, slicing, and dicing to ensure efficient meal assembly.
- Maintained cleanliness and organization of kitchen workstations to adhere to safety and hygiene standards.
- Assisted chefs in executing menu items during peak service hours, contributing to smooth kitchen operations.
- Operated kitchen equipment such as slicers and mixers while following proper safety protocols.
- Collaborated with team members to optimize workflow and reduce preparation time for high-demand dishes.
- Trained new staff on food preparation techniques and safety practices, fostering a supportive learning environment.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
CSA Agent
Lowes Home Improvment
Inglewood, CA
06.2020 - 03.2021
- Assisted customers in product selection, providing tailored recommendations based on needs.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Maintained knowledge of store inventory and promotions to enhance customer experience.
- Collaborated with team members to ensure efficient store operations and optimal customer service delivery.
- Developed rapport with repeat customers, increasing loyalty and encouraging return visits to the store.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Handled billing and payment issues by following guidelines and resolving disputes.
Bag Room Supervisor
Menzies Aviation
El Segundo, CA
03.2017 - 02.2020
- Supervised daily operations to ensure compliance with safety and quality standards.
- Coordinated staff schedules to optimize workflow efficiency and resource allocation.
- Conducted training sessions for new employees on operational procedures and safety protocols.
- Collaborated with management to implement process improvements, enhancing team performance.
- Developed standard operating procedures, streamlining tasks for improved consistency and accuracy.
- Evaluated employee performance, providing feedback and mentoring for professional growth.
- Implemented cross-training initiatives to improve staff versatility in handling diverse tasks across different departments when necessary.
- Collaborated with other departments to ensure seamless communication and coordination for guest requests.
- Provided constructive feedback to employees through regular performance evaluations, setting clear expectations for improvement when needed.
- Resolved conflicts among team members professionally, fostering a harmonious working atmosphere that enhanced productivity.
- Ensured a safe working environment by enforcing strict compliance with safety policies and procedures.
- Managed scheduling effectively, minimizing overtime costs while maintaining adequate staffing levels during peak seasons.
- Trained and mentored all new personnel to maximize quality of service and performance.
Education
Electrical Technician
UEI College
Huntington Park, CA04-2026
Skills
- Reliable and punctual
- Friendly and outgoing
- Attention to detail
- Great Communication
- Active listener
- Sales techniques
- Customer relationship management (CRM)
- Cost analysis
- Team Player
Timeline
Merchandiser
Frito Lay
08.2024 - 01.2026
Prep Cook
Annie's Soul Delicious
09.2023 - 08.2024
CSA Agent
Lowes Home Improvment
06.2020 - 03.2021
Bag Room Supervisor
Menzies Aviation
03.2017 - 02.2020
Electrical Technician
UEI College