Gregory Dozier
Camp Pendleton South
Summary
Prior United States Marine with 3+ years of experience in Data Systems Administration, as well as key skills in customer service, leadership oriented tasks, Proficient in technical software, languages and tools, and learns new strategies quickly. An eager learned that always wants to expand his knowledge with hands-on and instructor led learning. Collaborative and team-oriented with first-rate oral and written communication, complex problem-solving, and decision-making abilities.
Overview
7
7
years of professional experience
Work History
Instacart Shopper
Instacart
San Clemente
03.2021 - Current
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Listened to customer needs to identify and recommend best products and services.
Data Systems Administrator
USMC Camp Pendleton
Camp Pendleton South
01.2019 - Current
- Assessed customer needs and goals through communication and system evaluations to modify existing databases for personalized customization.
- Mentored newly hired employees, offering insight into job duties and company policies for easier transition to job position.
- Developed and implemented security initiatives to protect important company data.
- Performed preventive maintenance and upgraded systems to improve network, system and data availability and integrity.
- Orchestrated and oversaw upgrades to system hardware and software.
- Tested and modified databases to determine and correct issues.
- Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
- Controlled, troubleshot, backed up, and restored data, operating systems, files, documents, and drivers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Detected and reported unauthorized personnel and activities.
- Organized, processed and disseminated information via two-way radio.
Driver
Dominos Pizza Inc.
Camp Pendleton South
10.2021 - 02.2022
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Delivered goods and services to customers on time and in excellent condition.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Achieved consistently high customer scores due to exceptional service.
- Documented daily mileage, gas and other data.
- Consulted with customers to gain feedback and improve deliveries.
- Delivered customer orders and collected payments to keep accounts current.
- Saved fuel by leveraging GPS to identify faster routes.
- Planned and executed efficient routes to optimize time and fuel costs.
- Documented customer service issues, expenses, mileage and other key information.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Checked vehicle after shift for damage.
Education
High School Diploma -
Langham Creek High School
Houston, TX08.2018
Skills
- Attention to Detail
- Verifying Order Accuracy
- Prioritizing Orders
- Verbal and Written Communication
- Deadline Driven
- Customer Service
- Decision Making
- First Aid/CPR
- Relationship Building
- Conflict Resolution
- People Skills
- MS Office
- Computer Skills
- Critical Thinking
- Friendly, Positive Attitude
Timeline
Driver
Dominos Pizza Inc.
10.2021 - 02.2022
Instacart Shopper
Instacart
03.2021 - Current
Data Systems Administrator
USMC Camp Pendleton
01.2019 - Current
High School Diploma -
Langham Creek High School