Gregory Dorcas
Edmonton,Alberta
Summary
Dynamic professional with extensive experience in project management and business development, notably as a Sole Proprietor at Lesner Furniture Contracting. Proven track record in enhancing client relationships and implementing quality control measures, resulting in significant reductions in rework requests. Skilled in strategic planning and employee development, driving team productivity and satisfaction.
Overview
22
22
years of professional experience
Work History
Sole Proprietor
Lesner Furniture Contracting
03.2022 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Developed strong professional relationships with clients, leading to repeat business and referrals.
- Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.
Installation Supervisor
RGO Office Products
03.2021 - 02.2022
- Implemented quality control measures, leading to a significant reduction in rework requests from clients.
- Provided detailed progress reports to management regularly, keeping them informed of any challenges or changes in scope throughout the project lifecycle.
- Reduced installation errors by conducting thorough site assessments prior to beginning projects.
- Resolved client concerns quickly and professionally, resulting in repeat business and referrals from satisfied customers.
- Oversaw internal, external, and consultant work related to installations.
- Managed efficient teams of up to 20 employees.
Project Coordinator
RGO Office Products
01.2008 - 03.2021
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Managed large ($8 million) to small ($10k) projects, and maintained relationships with large clientele.
- Led resolution of critical project issues, mitigating risks and preventing significant delays in project milestones.
Lead Hand/ Installation
RGO Office Products
01.2003 - 01.2008
- Coordinated team tasks to complete projects on time and within budget constraints.
- Boosted overall productivity by providing hands-on training and guidance to junior team members.
- Implemented quality control measures to ensure consistent product standards, leading to increased customer satisfaction.
- Optimized workflows with effective communication among team members, resulting in higher quality output.
- Adhered to industry safety protocols and enforced team member compliance.
- Helped train new employees in safe practices and installation techniques.
Education
Modular Office Furniture
Steelcase University
Edmonton, ABAlberta COR Safety
Edmonton, ABSkills
- Business development
- Purchasing and planning
- Cost analysis and savings
- Small business operations
- Vendor relations
- Project management
- Strategic planning
- Employee development
- Employee performance management
Timeline
Sole Proprietor
Lesner Furniture Contracting
03.2022 - Current
Installation Supervisor
RGO Office Products
03.2021 - 02.2022
Project Coordinator
RGO Office Products
01.2008 - 03.2021
Lead Hand/ Installation
RGO Office Products
01.2003 - 01.2008
Modular Office Furniture
Steelcase University
Alberta COR Safety
Similar Profiles
ABDURRAHMAN BASARABDURRAHMAN BASAR
Foreign Trade Manager at Solenne office &contracting furnitureForeign Trade Manager at Solenne office &contracting furniture
Anamika OjhaAnamika Ojha
Director of Amazon Accounts at eSolutions Furniture (Bush Furniture / Bestar Furniture)Director of Amazon Accounts at eSolutions Furniture (Bush Furniture / Bestar Furniture)
Carl W. BroughtonCarl W. Broughton
Retail Sales Specialist at Gracious Living Furniture, Dba Riley's Furniture & MattressesRetail Sales Specialist at Gracious Living Furniture, Dba Riley's Furniture & Mattresses
Grady McQuillanGrady McQuillan
Dog Walker & Dog Sitting at Alicia MardellDog Walker & Dog Sitting at Alicia Mardell
Lian Grace MirandaLian Grace Miranda
Student Nurse - Preceptorship at Medicine Unit- 51Student Nurse - Preceptorship at Medicine Unit- 51