Gregory Day
Toronto,Canada
Summary
Experienced professional with extensive knowledge in office practices and customer service, acquired through diverse environments. Strong believer in collaboration, dedicated to team success and public benefit.
Overview
31
31
years of professional experience
Work History
Food Delivery
Uber eats
01.2020 - Current
- Streamlined food delivery process, ensuring timely and accurate order completion for guests.
- Delivery of food and alcohol orders to customers with prompt and professional service
Concierge/Security
Sentinel Security Plus
01.2018 - 01.2019
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Research Analyst
YMCA of Greater Toronto
01.1994 - 01.2016
- Prepared detailed reports summarizing research findings and recommendations for further action.
- Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
- Collaborated with cross-functional teams to generate relevant insights from diverse datasets.
- Interpreted data and made recommendations from findings.
- Created and maintained database to store research data.
- Mentored new hires during their onboarding period leading them towards successful integration into the team.
- Analyzed large volume of data to identify patterns, trends and correlations.
- Improved data accuracy by conducting in-depth research and analysis on industry trends and market behavior.
Kitchen Prep/general aide
Cafe Taste
01.2005 - 01.2010
Theatre Server
The Second City (Toronto)
01.1999 - 01.2003
Education
H.BSc. - Zoology, Anthropology, Geology
University of Toronto
Toronto, ON06.1994
Skills
- Fast learner
- Team player
- Hard worker
- Natural trainer of others
- Punctual
- Adaptable
Languages
English
Native or Bilingual
Timeline
Food Delivery
Uber eats
01.2020 - Current
Concierge/Security
Sentinel Security Plus
01.2018 - 01.2019
Kitchen Prep/general aide
Cafe Taste
01.2005 - 01.2010
Theatre Server
The Second City (Toronto)
01.1999 - 01.2003
Research Analyst
YMCA of Greater Toronto
01.1994 - 01.2016
H.BSc. - Zoology, Anthropology, Geology
University of Toronto
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