Gregory Carlos
Rowland Heights
Summary
Results-driven executive with expertise in strategic planning, operational leadership, and team scaling. Successfully built and scaled operations from inception to multi-million-dollar growth while driving performance management, revenue growth, and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Vice President of Sales
DrBalcony
Tustin
05.2023 - Current
- Drove revenue growth from $20K/month to over $1M/month, scaling the organization from early-stage sales to enterprise-level operations.
- Built and managed high-performing sales organization of 15+ Account Managers, defining team structure and driving performance management for effective sales execution.
- Recruited, hired, trained, performance-managed, and exited sales talent, conducting formal performance reviews and establishing accountability through KPIs and quotas.
- Led daily sales meetings, pipeline reviews, and forecasting sessions, driving consistent execution, deal velocity, and revenue predictability.
- Recruited, trained, and mentored 30+ Account Managers, establishing standardized onboarding, sales playbooks, and performance metrics.
- Launched and scaled an overseas sales team, expanding operational capacity and reducing cost per acquisition.
- Personally generated over $4M in closed revenue while managing and retaining the company’s largest and highest-value accounts.
- Implemented and optimized Salesforce CRM, enhancing pipeline visibility and forecasting accuracy while streamlining reporting processes across sales organization.
- Led cross-functional collaboration with marketing to align campaigns, messaging, and product positioning, driving increased lead conversion.
- Represented company at industry events and trade shows, enhancing brand presence and fostering strategic partnership opportunities.
- Ranked as the top producer nationwide for balcony inspections by volume.
- Delivered weekly presentations to hundreds of property managers through industry associations, driving sustained pipeline growth and market leadership.
Vice President of Operations
DrBalcony
Tustin
05.2023 - Current
- Built and scaled company operations from inception as the first employee, establishing all departments, workflows, and operational infrastructure.
- Expanded inspection operations from 4 weekly inspections to 500+ weekly appointments, enabling rapid national expansion and multi-million-dollar growth.
- Led and managed a 25+ inspector field organization, owning performance management, scheduling execution, service quality, and on-time completion standards.
- Designed and implemented KPIs and performance dashboards for inspectors, driving accountability, productivity, and measurable operational improvement.
- Created and launched a performance-based incentive structure for inspectors, directly supporting retention, efficiency, and sustained volume growth.
- Built and oversaw the central scheduling function, ensuring capacity planning, route optimization, and consistent execution across all appointments.
- Owned hiring, firing, training, and performance management across operations teams to scale efficiently with demand.
- Directed daily operations of a multi-million-dollar division, ensuring operational excellence, cost control, and customer satisfaction.
- Built and directly managed the Customer Support department, establishing workflows, escalation protocols, and service standards.
- Personally handled high-impact and escalated customer cases, including enterprise accounts, ensuring retention and issue resolution at the executive level.
- Established KPIs and quality metrics for Customer Support, driving service consistency and accountability.
- Led customer experience improvements that resulted in a 4.6-star Google rating across 200+ reviews, strengthening brand trust and market reputation.
- Led company-wide operational meetings for 100+ employees, driving alignment, accountability, and execution across departments.
- Drove cross-functional alignment across sales, operations, customer support, scheduling, and administration to achieve organizational goals.
- Managed and negotiated vendor relationships, securing competitive pricing and reliable service to support operational scale.
Published Chemical Researcher
UC Riverside
Riverside
01.2018 - 10.2021
- Published co-author in the Journal of Physical Chemistry (“Making Nitronaphthalene Fluoresce,” UC Riverside).
- Conducted experimental research and data analysis in Dr. Vullev’s physical chemistry laboratory, contributing to peer-reviewed scientific publication.
Education
MBA - Business Management
Boston University
Boston, Massachusetts, MA12-2028
Bachelor of Science - Biology
University of California, Riverside
Riverside, CA07-2020
Skills
- Strategic Planning & Execution
- Operational Leadership & Scaling
- Team Building & Performance Management
- KPI Development & Incentive Design
- Revenue Growth & Sales Leadership
- High-Level Customer Support & Client Retention
- Cross-Functional Collaboration
- Data Analysis & Process Optimization
- Presentations
- High Level Sales
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Grant Cardone Sales Training University
References
References available upon request.
Timeline
Vice President of Sales
DrBalcony
05.2023 - Current
Vice President of Operations
DrBalcony
05.2023 - Current
Published Chemical Researcher
UC Riverside
01.2018 - 10.2021
MBA - Business Management
Boston University
Bachelor of Science - Biology
University of California, Riverside