Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gregory Burke

Sebright

Summary

Dynamic and reliable professional with a diverse background, including successful home renovations and exemplary service in customer-facing roles at UPS. Skilled in fostering positive relationships and delivering results, evidenced by completing renovations that passed all inspections and enhancing customer satisfaction. Proven ability to manage complex projects and communicate effectively, showcasing hard skills in renovation and soft skills in customer service.

Overview

44
44
years of professional experience

Work History

Home Renovation

Self
03.1994 - Current

Completed renovated two homes and passed all required inspections including demolition of interior, framing, electrical, flooring etc

Foster Parent

FACS Niagara
03.2012 - 04.2024
  • Maintained open communication with caseworkers and support teams to ensure that the needs of each child were being met effectively.
  • Managed daily routines and schedules, fostering consistency and stability in the lives of foster children.
  • Participated in ongoing training opportunities to stay current on best practices in foster care provision.
  • Cared for medically fragile children in need of extensive support.
  • Reduced problem behaviors with positive reinforcement and supportive techniques.
  • Established clear boundaries within the home environment that promoted respect for themselves and others.
  • Offered extensive care to troubled older children without likelihood of adoption.

Delivery Courier

United Parcel Services, UPS
01.1991 - 04.2024
  • Followed company policies and procedures during shift.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Ensured safe transportation of packages with careful handling and secure storage methods.
  • Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
  • Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
  • Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
  • Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
  • Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
  • Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Maintained a clean driving record while navigating various traffic conditions efficiently, reducing fuel consumption expenses for the company.
  • Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.

Warrant Officer

Canadian Armed Forces
11.1980 - 10.1997
  • Developed strategic plans to maintain optimal resource allocation and maximize productivity.
  • Streamlined administrative processes, significantly reducing errors and enhancing overall workflow efficiency.
  • Evaluated performance metrics to identify areas for improvement and drive continuous improvement initiatives in alignment with organizational objectives.
  • Spearheaded process improvements by identifying inefficiencies and implementing innovative solutions.
  • Managed logistics operations, ensuring timely delivery of critical materials and supplies to support missions.
  • Enhanced team efficiency by streamlining communication and implementing effective training programs.

Renovation Contractor

LA Construction
01.1988 - 01.1991

Education

High School -

Chatham High School
Chatham, ON

Skills

    Home Renovation

    Customer Service

    Reliable

Languages

English
Elementary

Timeline

Foster Parent

FACS Niagara
03.2012 - 04.2024

Home Renovation

Self
03.1994 - Current

Delivery Courier

United Parcel Services, UPS
01.1991 - 04.2024

Renovation Contractor

LA Construction
01.1988 - 01.1991

Warrant Officer

Canadian Armed Forces
11.1980 - 10.1997

High School -

Chatham High School
Gregory Burke