Summary
Overview
Work History
Education
Skills
Languages
Timeline
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GREGORY BISHOP

Peace River,AB

Summary

Versatile professional offers progressive experience in customer service and office management. Expertise in streamlining processes, leading teams, and problem-solving to ensure customer satisfaction. In-depth understanding of customer service principles, practices, and procedures, as well as strong communication and organizational skills. Committed to delivering excellent customer service and satisfaction.

Overview

14
14
years of professional experience

Work History

Store Manager

Kal Tire
Peace River, Alberta
08.2024 - Current
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Resolved customer complaints in a timely manner.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.

Terminal Support Coordinator

KAG Canada
Yellowknif, Northwest Territories
12.2023 - 08.2024
  • Made travel arrangements and booked accommodations for staff.
  • Answered phone calls, responded to emails, and distributed mail.
  • Updated databases with manual data entry and document scanning.
  • Handled personnel records and supported payroll operations for full-time employees.
  • Arranged new-hire orientation and ongoing employee training.
  • Maintained employee personnel files in compliance with HR recordkeeping processes.
  • Provided recruitment support for both the transportation and construction divisions.

Customer Service & Administration Supervisor

Northland Utilities Ltd
Yello, Northwest Territories
12.2022 - 12.2023
  • Supported both Yellowknife and Hay River customer service teams.
  • Drove customer satisfaction with swift and successful handling of escalated complaints.
  • Improved customer service standards with proactive assessments of staff performance, and constructive feedback.
  • Maintained in-depth knowledge of company brands, systems, and processes.
  • Mentored team members to apply quality customer service techniques, and foster satisfaction.
  • Handled escalated complaints from customers, working to provide satisfactory resolutions promptly.

Office Manager

Bassett Petroleum Distribution Ltd
Yellowknife, Northwest Territories
03.2022 - 12.2022
  • Served as the point of contact for a team of supervisors, owning complex and escalated issues.
  • Evaluated and reviewed office procedures to improve efficiency.
  • Reconciled accounts and managed documents to facilitate office operations.
  • Trained new employees on company policies, procedures, and software systems.
  • Evaluated employee performance through regular reviews, and provided constructive feedback for improvement.
  • Oversaw daily office operations and ensured a smooth workflow.

Courier Manager

Buffalo Airways
Yellowknife, NT
09.2021 - 03.2022
  • Managing day to day operations for the courier division at Buffalo Air Express.
  • Overseeing a team of 8 drivers, ensuring they are meeting delivery deadlines.
  • Dealing with any issues/escalations concerning customers and shippers.

General Manager

Great Bear Co-op
Deline, Northwest Territories
06.2018 - 06.2021
  • Responsible to the Board of Directors for managing and controlling the overall day-to-day administration, operation, coordination, and control of all aspects of the Co- operative and its subsidiary operations which included fuel distribution for the community and managed the cable television services for Deline.
  • Tracked monthly sales to generate reports for business development planning.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Retail store provided grocery items as well as furniture, appliances, hardware, seasonal products & lumber. Orders were flown in weekly as well as our annual Winter road resupply, which were in excess of +400K.

Store Manager

Clarence Farm Services Ltd
Amherst, NS
05.2011 - 06.2018
  • Maintaining day to day operations as well as inventory, value, freshness & product range, ordering as required to insure adequate inventory to sales ratio.
  • Worked hand in hand with our Farm Consultants with new & existing customers.
  • Some of my additional responsibilities are handling accounts receivables and payables for the Amherst location.
  • Providing daily, weekly & monthly reports is also part of my responsibilities as well as customer relations, both visits to customer locations as well as trade shows.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Worked along suppliers & vendors such as Gallagher Fencing, MS Schippers, as well as countless other cattle, equine & poultry supply companies.

Education

High School Diploma -

Bathurst High School

Skills

  • Customer Relationship Management
  • Loss Prevention
  • Office Management
  • Business Development
  • Operations Oversight
  • Employee Development
  • Inventory Control
  • Revenue Generation

Languages

Fluently bilingual in English & French (Both oral & written).

Timeline

Store Manager

Kal Tire
08.2024 - Current

Terminal Support Coordinator

KAG Canada
12.2023 - 08.2024

Customer Service & Administration Supervisor

Northland Utilities Ltd
12.2022 - 12.2023

Office Manager

Bassett Petroleum Distribution Ltd
03.2022 - 12.2022

Courier Manager

Buffalo Airways
09.2021 - 03.2022

General Manager

Great Bear Co-op
06.2018 - 06.2021

Store Manager

Clarence Farm Services Ltd
05.2011 - 06.2018

High School Diploma -

Bathurst High School

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