Gregory Bell
Barrie,ON
Summary
Dynamic leader with expertise in stakeholder engagement, coaching techniques, and conflict resolution. Proven ability to facilitate impactful training sessions and develop strategic partnerships, enhancing organizational effectiveness.
Overview
2026
2026
years of professional experience
Work History
Business Coach/Franchise Owner
The Achievement Centre
Barrie, Ontario
12.2024 - Current
- Collaborate with organizational leaders to identify coaching needs and objectives.
- Utilize feedback tools to enhance participant engagement and learning.
- Provide one-on-one coaching for executives and senior management personnel.
- Facilitate training sessions on effective communication, team building, problem solving and conflict resolution skills.
- Collaborate with HR staff to identify areas where additional training was needed for employees at the management level of the organization.
- Oversee logistics for training classes at different locations.
- Conduct one-on-one coaching sessions to improve leadership skills and effectiveness.
- Introduce tools such as 360 degree feedback surveys to provide insight into the effectiveness of leadership practices.
Program Manager - Homeless Individuals
Homes First Society
- Managed hotel programs in Toronto East including 400+ clients, 14 management staff and 100+ permanent and part-time staff.
- Coordinated resources and activities for effective program delivery.
- Developed partnerships with local organizations to enhance service offerings.
- Oversaw budget management and resource allocation for multiple projects.
- Managed stakeholder communication to ensure alignment on project goals.
- Implemented feedback mechanisms to improve program effectiveness and responsiveness.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Oversaw program compliance with requirements, schedule and budget.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
- Monitored performance metrics to ensure timely completion of tasks.
- Negotiated scope changes with stakeholders, managing expectations and ensuring program deliverables remained aligned with strategic goals.
- Led the recruitment, training, and development of program staff, building high-performing teams committed to achieving program success.
- Conducted risk assessments, developing and implementing risk management strategies to minimize impact on program objectives.
- Advocated for the program, securing executive support and resources necessary for program success.
- Ensured compliance with regulatory requirements and industry standards throughout the program lifecycle.
- Delegated work to staff, setting priorities and goals.
- Oversaw the resolution of issues and challenges impacting program delivery, facilitating problem-solving and decision-making processes.
Health Navigation Supervisor
Homes First Society
- Liaised collaboratively with physicians, staff, and other psychiatric professionals to develop, implement, and evaluate integrated and comprehensive care plans for adult clients.
- Initiated and maintained close working relationships with various stakeholders, including individuals with lived experience, health care partners, local, provincial, and federal government offices, and answered community members' questions or concerns when appropriate.
- Documented client information in appropriate systems to guarantee care coordination through the client care continuum.
- Opened pathways to new partnerships with community-based agencies, including psychiatric specialists, ABI agencies, medication providers, and physical health care specialists.
- Delegated work to liaison staff, setting priorities and goals.
- Maintained peer-worker budget and controlled transportation expenditures for clients without the income to travel to necessary appointments.
Community Support Worker
LOFT Community Services
Newmarket
- Assisted clients in developing personalized treatment plans for mental health recovery.
- Conducted regular assessments to evaluate client needs and progress.
- Coordinated referrals to community resources and support services for clients.
- Collaborated with healthcare professionals to ensure comprehensive client care.
- Maintained accurate documentation of client interactions and treatment outcomes.
- Educated clients on coping strategies and mental health resources available.
- Advocated for clients' rights and needs within the healthcare system.
- Worked closely with psychiatrists, psychologists, social workers, nurses, physicians, teachers.
- Monitored client progress through observation and review of clinical documentation.
- Maintained accurate client records and documentation of all interactions according to program standards.
- Developed individualized treatment plans for clients to support their mental health needs.
- Actively participated in team meetings and provided feedback on cases when requested.
- Encouraged positive behavior change by setting achievable goals for each session or week.
- Provided crisis intervention services, including assessment and referrals, to individuals in distress.
- Attended professional development workshops and seminars related to mental health caseworker duties.
- Assisted clients in developing coping skills and healthy lifestyle choices.
- Participated in interdisciplinary meetings to discuss client progress or changes in treatment plans.
- Offered supportive counseling services to help clients navigate challenging life events or transitions.
- Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
Residential Counselor
Transitional & Supportive Housing Services
- Monitored resident behavior and reported any concerns to supervisors promptly.
- Assisted in developing individualized support plans for each resident's needs.
- Ensured a safe and clean environment through regular maintenance checks.
- Educated residents on life skills, such as budgeting and job readiness training.
- Collaborated with team members to implement effective conflict resolution strategies.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
- Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
- Responded promptly to any emergency situations that may arise within the residence.
- Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
- Made regular rounds to keep residents and areas safe and secure.
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
- Provided guidance and support to clients in need of assistance with daily living skills.
- Performed regular room checks for cleanliness standards as well as security purposes.
- Enforced rules and regulations for smooth and orderly operation of residential programs.
- Assisted with crisis intervention services when needed.
- Maintained accurate records of client information including medical histories, medications administered, counseling sessions attended.
- Interfaced with residents to address and resolve complaints or grievances.
- Conducted intakes of new clients and developed individualized treatment plans based on their needs.
- Supervised self-administration of medications for residents.
Sales Manager
The Brass Group
Barrie
- Managed a team of sales representatives to improve performance.
- Built and maintained strong relationships with key customers.
- Trained and mentored new sales staff on best practices.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key customers, while maintaining existing customer base.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Created and presented monthly reports to management on sales performance.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Supported sales team members to drive growth and development.
Education
Bachelor of Arts - Psychology
York University
Toronto06-2004
Social Service Worker - Honours Diploma
Seneca College of Applied Arts And Technology
North York06-1997
Pharmacy Technician - Honours Diploma
Ontario Business College
Barrie04-1994
Skills
- Leadership development
- Program management
- Stakeholder engagement
- Budget oversight
- Training facilitation
- Client advocacy
- Conflict resolution
- Strategic planning
- Data analysis
- Resource coordination
- Coaching techniques
- Coaching and mentoring
- Organizational development
- Critical thinking
- Attention to detail
- Facilitate group discussions
- Video conferencing
- Teamwork and collaboration
- Documentation and recordkeeping
- Organizational skills
- Interpersonal communication
- Active listening
- Diversity training
- Excellent communication
- Staff development
- Cultural competency training
Timeline
Business Coach/Franchise Owner
The Achievement Centre
12.2024 - Current
Program Manager - Homeless Individuals
Homes First Society
Health Navigation Supervisor
Homes First Society
Community Support Worker
LOFT Community Services
Residential Counselor
Transitional & Supportive Housing Services
Sales Manager
The Brass Group
Bachelor of Arts - Psychology
York University
Social Service Worker - Honours Diploma
Seneca College of Applied Arts And Technology
Pharmacy Technician - Honours Diploma
Ontario Business College