Gregory Arns
Brossard,QC
Summary
Bilingual product manager with experience in technology and life science industries; ability to work with all levels (C-level, marketing, sales, operations) of customer partners and suppliers; experienced in providing technical trainings and customer oriented programs to increase sales with new and existing product offerings; commodity, high-value and capital equipment product sales experience; responsible for communications with corporate and supplier marketing, customer procurement as well as supplier contacts; international experience with Fortune 500 companies; focus on customer needs; able to work under pressure and meet deadlines; computer literate in multiple software environments; extensive experience with Salesforce.com as ambassador and end-user; willing to travel, relocate.
Overview
13
13
years of professional experience
Work History
Electronic Sales Specialist
Phoenix Contact Canada
09.2022 - Current
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Created and implemented sales strategies to successfully meet company targets.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Product Manager
Charles River Laboratories
01.2019 - 09.2022
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build product requirements.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Managed product demonstrations and testimonials for performance evaluation.
Account Manager
Charles River Laboratories
08.2016 - 01.2019
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Developed and implemented strategies to increase client retention.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Director of Marketing
Classic Auctions
10.2014 - 08.2016
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Organized and executed robust, creative experiential marketing events.
- Developed and implemented successful marketing strategies to increase brand visibility and sales performance.
Account Manager
Arrow Electronics
11.2012 - 01.2014
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Technical Sales Engineer
Electro-Source Inc
03.2011 - 11.2012
- Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.
- Suggested ideas for product evolution and new product variants.
- Analyzed market trends, competitor performance and product strengths.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
Education
Certificate in Marketing - Business Practices - Marketing
Concordia University
Montreal, QC09.2014
Diploma of Graphic Design -
Concordia University
Montreal, QC07.2014
No Degree - Communications
Champlain Regional College
Saint-Lambert, QC1988
Skills
- Written Communication
- Decision-Making
- Critical Thinking
- Verbal Communication
- Relationship Building
- Teamwork and Collaboration
- User Feedback Collection
- Research and Trend Analysis
- Project Planning
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Electronic Sales Specialist
Phoenix Contact Canada
09.2022 - Current
Product Manager
Charles River Laboratories
01.2019 - 09.2022
Account Manager
Charles River Laboratories
08.2016 - 01.2019
Director of Marketing
Classic Auctions
10.2014 - 08.2016
Account Manager
Arrow Electronics
11.2012 - 01.2014
Technical Sales Engineer
Electro-Source Inc
03.2011 - 11.2012
Certificate in Marketing - Business Practices - Marketing
Concordia University
Diploma of Graphic Design -
Concordia University
No Degree - Communications
Champlain Regional College
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