Greg Michael Loftus

As a dedicated support specialist for educational technology and IT infrastructure, my responsibilities encompass:

Technical Support for Audio Visual and IT Issues:

· Prompt resolution of technical issues related to audio visual equipment and IT infrastructure.

· Proactive assistance for teachers and students in utilizing educational software and tools effectively.

Facilitating Access to Essential Programs:

· Installation and management of critical software applications essential for academic and administrative functions.

· Ensuring compliance with software licensing requirements and maintaining accessibility for users.

Regular Maintenance and Upkeep:

· Implementing routine maintenance schedules to uphold the reliability and performance of audio visual and IT equipment.

· Thorough documentation of maintenance activities and equipment status for accountability.

Project Management for Upgrades and Installations:

· Conducting comprehensive needs assessments and collaborating with stakeholders to plan and execute classroom upgrades and technology implementations.

· Overseeing seamless installation processes while adhering to timelines, budgets, and resource allocations.

Enhancing Faculty Workstations:

· Managing upgrades and maintaining operational efficiency of faculty laptops and work equipment.

· Ensuring faculty computers are equipped with up-to-date software and security protocols.

Reimaging Labs and Staff PCs:

· Deploying standardized software images across laboratory environments and staff computers as required.

· Implementing robust backup and recovery procedures to safeguard data integrity during reimaging processes.

Training and Documentation:

· Delivering informative sessions to educate new and returning faculty members on equipment operation and maintenance protocols.

· Providing comprehensive documentation and user guides to facilitate efficient utilization of technology resources.

In all facets of my role, I strive to remain abreast of emerging educational technologies and industry trends, ensuring our institution remains at the forefront of academic support and technological innovation.

During my tenure at Best Broadcast as an AV Technician specializing in permanent installations, I developed a robust skill set that included:

· Monitoring and repairing audio, video, control systems, and video conferencing equipment.

· Pulling and terminating various cables necessary for AV installations.

· Using diverse power tools and mounting equipment on different materials, ensuring secure installations in various environments.

· Operating lifts such as scissors and spider lifts to facilitate installation tasks safely and efficiently.

My role evolved to encompass maintenance work at Seneca and York campuses, where I provided comprehensive Audio and Visual technical support in collaboration with the IT department. This opportunity allowed me to deepen my understanding of equipment intricacies and dedicate time to ongoing professional development.

Additionally, I enhanced my networking and computer proficiency during this tenure, underscoring my commitment to expanding technical skills essential for effective AV support.

Highlights of my achievements include:

· Enhancing team efficiency by training junior technicians in best practices for AV system installation, maintenance, and troubleshooting.

· Elevating client satisfaction by swiftly addressing AV equipment issues and delivering optimal solutions, ensuring seamless operation.

A/V Event Technician Coordinator with Invisible Sky, specializing in orchestrating seamless experiences across diverse events including corporate functions, live music performances, conventions, and private gatherings. Known for meticulous planning and execution of audio, lighting, video, and décor to enhance event ambiance and functionality.

• Orchestrated technical aspects for a wide range of events including corporate functions, live music performances, conventions, and private gatherings.
• Planned and managed setup of audio, lighting, video, and décor to optimize event ambiance and functionality.
• Ensured flawless event execution through meticulous coordination of technical requirements.
• Collaborated closely with clients to grasp their vision and deliver customized technical solutions.
• Maintained exceptional service standards, consistently exceeding client expectations and enhancing event success.

Excelled in delivering superior technical solutions and exceeding client expectations in event execution. Proven ability to enhance event ambiance and functionality through meticulous planning and seamless coordination of technical requirements.

During my tenure at Incovo, I held full responsibility for the repair and maintenance of 100 multi-functional printing devices located at client sites across the UK. Key responsibilities included:

• Conducting regular maintenance and promptly repairing faults to ensure uninterrupted operation of printing devices.
• Managing stock levels of toner, accessories, and common parts to prevent delays in servicing.
• Keeping abreast of the latest technological advancements to provide clients with optimal service.

Working with Incovo afforded me the opportunity to interact with diverse teams in various office environments nationwide. I appreciated the autonomy to efficiently schedule and travel to client locations for daily repairs.

In addition to printer maintenance, I assisted network engineers in setting up network cables at customer sites during printer downtime, further contributing to operational efficiency.

After my tenure at Incovo, I took a break to travel extensively across North America and Asia, enriching my personal experiences while preparing for new professional endeavors.

• Throughout college and university, I worked for M-Tech on general electrical tasks, such as fixing lights and sockets, as well as installing energy minders and variable speed drives for clients
• I left this role to expand my work experience after graduation.