Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Greg Jiro Badua

North York,ON

Summary

Dedicated customer service professional with experience in high-pressure environments. Known for resolving customer complaints promptly and delivering personalized service. Committed to enhancing overall shopping experiences through effective communication and attention to detail.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Machine Operator

Kinetic Solar Mounting & Racking
Toronto, Ontario
10.2023 - 08.2025
  • Operated machinery for solar mounting and racking assembly to enhance efficiency.
  • Conducted routine maintenance on equipment, ensuring optimal functionality.
  • Collaborated with team members to improve production workflows and reduce downtime.

Customer Service Cashier

Lululemon
Toronto, Ontario
01.2024 - 01.2025
  • Processed customer transactions efficiently at a leading athletic apparel retailer.
  • Assisted customers with product inquiries and provided personalized recommendations.
  • Maintained cleanliness and organization of the checkout area and sales floor.
  • Handled cash, credit, and gift card transactions accurately during peak hours.
  • Collaborated with team members to ensure excellent customer service delivery.
  • Resolved customer complaints promptly, enhancing overall shopping experience.
  • Educated customers on store promotions and loyalty program benefits effectively.

Personal Support Worker

L'chaim Retirement Home
Toronto, Ontario
02.2024 - 09.2024
  • Assisted residents with daily living activities and personal care.
  • Provided companionship and emotional support to enhance resident well-being.
  • Maintained cleanliness and organization in resident living areas.

Sales Manager & Trade Analyst

Pol's Hardware and Construction Supply
Aritao , NV
01.2019 - 09.2023
  • Led sales team in developing effective strategies to increase market share.
  • Analyzed market trends to identify new sales opportunities and target customers.
  • Collaborated with suppliers to ensure timely delivery of quality materials.
  • Implemented inventory management systems for better stock control and turnover.
  • Managed customer relationships to enhance loyalty and repeat business opportunities.
  • Created and presented monthly reports to management on sales performance.
  • Achieved company growth and brand development through market expansion and sales.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Implemented process changes to streamline sales department workflow.

Education

Diploma - Mechanical Engineering

Humber College
Toronto
05-2026

Certificate - PSW

Anderson College of Health, Business And Technolog
Toronto, ON
10-2024

Skills

  • Equipment maintenance
  • Customer service
  • Team collaboration
  • Problem solving
  • Data analysis
  • Project management

Certification

  • Mini-MBA in PROJECT MANAGEMENT
  • Forklift License
  • Alison Certificate Forex Indicators

References

References available upon request.

Timeline

Personal Support Worker

L'chaim Retirement Home
02.2024 - 09.2024

Customer Service Cashier

Lululemon
01.2024 - 01.2025

Machine Operator

Kinetic Solar Mounting & Racking
10.2023 - 08.2025

Sales Manager & Trade Analyst

Pol's Hardware and Construction Supply
01.2019 - 09.2023

Diploma - Mechanical Engineering

Humber College

Certificate - PSW

Anderson College of Health, Business And Technolog

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Greg Jiro Badua