GREGGY LEE BINANGNAN
Lloydminster,SK
Summary
Dynamic Food Service Supervisor with a proven track record at McDonald's Canada, excelling in staff leadership and food safety compliance. Enhanced customer satisfaction through effective kitchen staff coordination and waste reduction strategies, resulting in improved operational efficiency and a positive work culture. Committed to maintaining high sanitation standards and fostering team morale.
Overview
15
15
years of professional experience
Work History
Food Service Supervisor
James Richer Enterprise (McDonalds Canada)
10.2023 - Current
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
- Improved efficiency of kitchen operations by reorganizing workstations for optimal productivity during peak hours.
- Monitored food inventory and supplies to prevent waste.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
Food Service Supervisor
MCM Food Service Inc. (McDonalds Canada)
02.2023 - 09.2023
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
- Improved efficiency of kitchen operations by reorganizing workstations for optimal productivity during peak hours.
- Monitored food inventory and supplies to prevent waste.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Kept guest and work areas clean, organized, and sanitized per established standards.
Food Service Supervisor
Go Cherryfic Food Inc.
06.2018 - 12.2022
- Ordered new supplies and food to maintain service levels.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Established and managed team schedules and shift assignments.
- Tracked food production levels, meal counts, and supply costs.
- Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
- Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
- Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Kept guest and work areas clean, organized, and sanitized per established standards.
Assistant Store Manager
McDonald's Restaurant
01.2010 - 02.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Education
No Degree -
Bachelor of Science - Banking And Finance
University of Mindanao
Davao City, Philippines05-2003
Skills
- Staff supervision
- Kitchen staff coordination
- Staff leadership
- Food preparation
- Ordering supplies
- Schedule management
- Food safety compliance
- Inventory management
- Waste reduction
- Sanitation standards
- Hygiene practices
- Food storage
Websites
Accomplishments
- Achieved sales target through effectively helping in managing food cost and proper product inventory.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team staff members.
Languages
English
Professional Working
Timeline
Food Service Supervisor
James Richer Enterprise (McDonalds Canada)
10.2023 - Current
Food Service Supervisor
MCM Food Service Inc. (McDonalds Canada)
02.2023 - 09.2023
Food Service Supervisor
Go Cherryfic Food Inc.
06.2018 - 12.2022
Assistant Store Manager
McDonald's Restaurant
01.2010 - 02.2015
No Degree -
Bachelor of Science - Banking And Finance
University of Mindanao
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