Resilient Account Manager offering 23 years providing superior customer service to commercial clients. Managed workflow to provide efficient, timely and accurate processing of transactions. Interacted effectively, utilizing good communication skills, cooperating purposefully and providing guidance to achieve business goals. Demonstrated history of working in the health wellness and fitness industry. Skilled in the Fitness Industry, Coaching, Cold Calling, Customer Retention, and Sales Management. Strong sales professional graduated from University of Ottawa.
Consistently achieved the assigned territory revenue goals by developing and managing a pipeline of sales opportunities through the sales process. Met with customers to discuss and ascertain needs, tailor solutions and close deals. Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor. Selected correct products based on customer needs, product specifications and market segment. Contributed to team objectives in fast-paced environment.
Built and maintained strong client relationships to drive business growth. Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities. Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans. Demonstrated ability to build strong customer relationships through my knowledge of the fitness industry. Strengths included excellent presentation, communication and strong organizational skills.
Grew businesses by adopting market expansion strategy to serve different customer needs. Carefully analyzed data to determine most effective sales strategies. Forecasted sales and established processes to achieve sales objectives and related metrics. Targeted prospects in other territories through careful research of competitor products, services, and trends. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. Achieved sales goals and service targets by cultivating and securing new customer relationships.
Customer Inquiries
Prospecting and Cold Calling
Client Needs Assessment
Client Satisfaction
Business Strategies
Revenue Growth
Sales Negotiation
Problem Resolution
Sales Tactics
Accounts Payable and Accounts Receivable
Client Relationship-Building
Consultative Selling Techniques
Client Base Retention
Closing Techniques
Sales Quota Management
Sales Statistics Analysis
Networking Events
Customer Order Management
Lead Identification and Generation
Volunteering my time as a sales executive to ensure the success of the newest baseball team in the IBL, the Chatham Kent Barnstormers. The IBL is comprised of teams of college players and former professionals from North America and beyond. The teams are located in Southern Ontario. The league was formed in 1919 and has enjoyed much success over its long history.