Gregg Levy

• Led staff management initiatives to enhance team performance and service delivery.
• Managed financial operations to enhance efficiency and support service delivery.
• Implemented strategies to optimize operational workflows, improving overall productivity.
• Enhanced customer satisfaction by implementing efficient service protocols.
• Oversaw performance management processes to ensure consistent achievement of key performance indicators.
• Collaborated with Parts Manager to ensure accurate inventory management.
• Ensured compliance with industry standards and regulations.
• Coordinated cross-functional teams to streamline processes and improve service outcomes.

● Recruited and supervised the Service Dept-and monitored their performance in servicing customers.

● Provided training on administrative policies and procedures for all department personnel.

● Encouraged technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the manufacturers.

● Stayed current on manufacturer warranty and policy procedures when served as a liaison with the factory representatives.

● Maintained the good Customer Service Index (CSE) rating from customers by managing customer complaints immediately and complying to dealership policy.

● Trained new and existing staff on day-to-day operations and specific job duties

● Developed marketing strategies for customer acquisition and retention

● Sustained high level of customer satisfaction while striving to exceed sales and profitability goals

● Reviewed applications, scheduled and conducted interviews, hired, and terminated when necessary

● Created and implemented compensation plans for dealership departments

● Recruited and supervised the Service Dept-and monitored their performance in servicing customers.