Gregg Janasz
Winnipeg,Manitoba
Summary
Dynamic customer service professional with a proven track record at Skybridge Americas, excelling in problem resolution and communication. Successfully mentored teams and implemented feedback mechanisms, enhancing customer satisfaction. As a business owner, optimized operational procedures and built strong client relationships, driving repeat business through attentive service and quality assurance.
Overview
30
30
years of professional experience
Work History
Elegant Customer Service Agent
Skybridge Americas, Winnipeg, Manitoba
07.2016 - 07.2022
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Guided customers in product selection, enhancing overall satisfaction and loyalty.
- Trained new agents on company policies, procedures, and customer service best practices.
- Implemented feedback mechanisms to improve service delivery and customer experience.
- Mentored junior agents to enhance their skills and promote a collaborative team environment.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Business Owner
Bantech Instrument Repair
09.1992 - 01.2005
- Established operational procedures to enhance efficiency in instrument repair processes.
- Managed inventory control systems to optimize stock levels and reduce downtime.
- Mentored staff on best practices for equipment maintenance and repair techniques.
- Developed customer relationships, resulting in increased repeat business and satisfaction.
- Conducted quality assurance assessments to ensure compliance with industry standards.
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
Education
GED -
Sturgeon Creek Collegiate
Winnipeg, MBSkills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
I play as a piper in 2 different pipe bands in Winnipeg
Long walks and cycling
Timeline
Elegant Customer Service Agent
Skybridge Americas, Winnipeg, Manitoba
07.2016 - 07.2022
Business Owner
Bantech Instrument Repair
09.1992 - 01.2005
GED -
Sturgeon Creek Collegiate