GREGG DAVIS

ECOMMERCE

- Picked, packed and processed pick-up and ship-to-home orders in the online orders system.
- Picked orders at a higher rate than company expectations at least an order every 7 minutes.
- Helped renovate and update our ecommerce section to allow easier packing and increase storage size, allowing more orders to be picked and processed.
- Trained new employees
- Processed customer cancellations and ensured every order was packed with care.

RECEIVING & LOGISTICS
- Received, unloaded, and stocked trailers daily.
- Used systems to help sort trailer by zone to ensure maximum efficiency when stocking on the sales floor.
- Ensured inventory accuracy was always 98% or higher, which was above corporations expectation of 95%.
- Ensured compliance with Health and Safety regulations.

• Provided superior customer service to clients in person and via telephone
• Attended to clients requests and concerns providing guidance and effective assistance
• Used TRACK and other product knowledge resources to promote customer satisfaction
• Performed cashier tasks on daily basis
• Received and processed customer payment and or returns in exchange for goods purchased and/or refunds in accordance with the cash handling procedures
• Processed customer orders and performed data entry over the phone
• Coordinated with suppliers weekly display of promoted new releases and on-sale merchandise
• Re-merchandised the front of the store as necessary to reflect daily and weekly top sellers
• Improved and developed product awareness to drive sales
• Demonstrated excitement and passion when promoting products
• Coordinated tasks and or led completion of activities in cooperation with other staff members
• Managed cash and bank deposits at the end of the day
• Completed paperwork for accounting department
• Performed opening and closing store procedures
• Implemented security bag checks at the end of the day
• Acted as a Key Holder on daily basis
• Ensured that received product is filed correctly, printed restocking reports for reorder
• Purchased merchandise from suppliers or wholesale establishments
• Reviewed requirements of establishment and determined quantity and type of merchandise to purchase
• Studied market reports, trade periodicals and sales promotion materials
• Interviewed suppliers and negotiated prices and discounts
• Established and maintained contact with suppliers
• Re-counted merchandize in store to ensure that inventory counts were accurate and up to date
• Maintained adequate stock levels at all times
• Communicated with Head Office and suppliers to arrange promptly delivery
• Liaised with warehouse staff and oversaw the shipping and handling of priority orders as per client’s request
• Loaded/unloaded trucks and placed tracking labels/codes on retails items
• Picked, packed and closed out orders
• Stocked and reorganized warehouse shelves as needed
• Maintained a clean and healthy work environment at all times