Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Greg Shannahan

Vaudreuil-Dorion,QC

Summary

Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments with a history of success in the industry. Safely and skillfully operates transportation vehicles and other warehouse equipment. Delivers thorough inventory control and accurate documentation.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Warehouse Associate

Groupe Contant
Vaudreuil-Dorion, QC
04.2023 - Current
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Operated forklift to safely move material to and from storage and production areas while safeguarding stock and supplies in warehouse.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.
  • Developed and maintained good working relationships with fellow employees, delivery drivers and vendors.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Oversaw upkeep of equipment while maintaining warehouse accessibility and safety for customer traffic by removing obstacles from aisles.

Seasoned Outside Sales Representative

  • With 25 year track record
  • Bringing strong forklift knowledge, supporting business development and growth initiatives
  • Leveraging outstanding communication strengths to cultivate and retain long-term relationships.

Interim Shop Manager

Liftow Ltd
Lachine, QC
03.2019 - 02.2021
  • Developed and maintained relationships with customers and suppliers through account development
  • Accomplished multiple tasks within established timeframes
  • Evaluated suppliers to maintain cost controls and improve operations
  • Followed up with customers during and after installations to verify satisfaction
  • Maintained effective customer service by responding to service requests quickly to increase overall sales
  • Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.

Inside Sales Representative

Liftow Ltd
Lachine, QC
06.2013 - 03.2019
  • Troubleshot sales and service operations to increase profitability and bring positive organizational change
  • Researched client requests to create best possible solutions for diverse needs
  • Called on existing accounts to drive sales through proactive and relationship-driven contact strategies
  • Answered in-depth questions about company offerings, service policies and benefits of each plan
  • Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.

Service and Parts Representative

Liftow Ltd
Lachine, QC
04.2009 - 06.2013


  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions
  • Investigated and resolved customer inquiries and complaints quickly
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Used company troubleshooting resolutions to evaluate technical problems and find appropriate solutions
  • Communicated with vendors regarding backorder availability, future inventory and special orders
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem
  • Attracted potential customers by answering questions and suggesting information about other products and services
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
  • Established new accounts through cold calling and personal visits to potential customers
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules
  • Computed total costs and profit requirements for customer sales to provide accurate pricing
  • Contributed ideas and offered constructive feedback at monthly sales and training meetings
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs
  • Performed required travel for training and scheduled events
  • Utilized in-depth understanding of strategic sales processes to increase revenue
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.

Customer Service Representative

Yale Industrial Trucks
Lachine, QC
09.2002 - 04.2009
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Responded proactively and positively to rapid change.

Dispatcher - Service Estimator

Yale Industrial Trucks
Lachine, QC
01.2001 - 09.2002
  • Maintained updated and detailed records of calls in physical and electronic database
  • Sent out drivers to assist callers based on locations, needs and worker availability
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands
  • Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors
  • Utilized cost estimation systems to document service information, create estimates and revise service costs to reflect current data
  • Coordinated parts and service installation and scheduled experienced technicians to achieve scopes of work
  • Devised, enhanced and communicated deliverable timetables by reviewing project requirements, scope and resources to make accurate assessments.

Shipping and Receiving Clerk

Yale Industrial Trucks
Lachine, QC
07.1994 - 01.2001
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules
  • Organized storage areas to optimize materials movements and minimize labor hours.Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records
  • Moved shipment materials to and from designated areas using lift and hand trucks
  • Inspected incoming and outgoing shipments to identify discrepancies with records.

Education

High School Diploma -

Lachine High School
Lachine, QC
06.1987

Skills

  • Quality Control
  • Loading and Unloading
  • Operations Support
  • Complex Problem-Solving
  • Forklift Operation
  • Materials Handling and Transport
  • Warehouse Environment Safety
  • Inventory Recordkeeping
  • Organization and Categorization

Certification

Official Toyota Parts and Service Representative Training Program

Timeline

Warehouse Associate

Groupe Contant
04.2023 - Current

Interim Shop Manager

Liftow Ltd
03.2019 - 02.2021

Inside Sales Representative

Liftow Ltd
06.2013 - 03.2019

Service and Parts Representative

Liftow Ltd
04.2009 - 06.2013

Customer Service Representative

Yale Industrial Trucks
09.2002 - 04.2009

Dispatcher - Service Estimator

Yale Industrial Trucks
01.2001 - 09.2002

Shipping and Receiving Clerk

Yale Industrial Trucks
07.1994 - 01.2001

Seasoned Outside Sales Representative

High School Diploma -

Lachine High School

Similar Profiles

CREATE PROFILE
Greg Shannahan