Greg Samanez
Toronto,ON
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
10
10
years of professional experience
Work History
Manager
Rabba Fine Foods
08.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
Safety Officer
Menzies Aviation
04.2014 - 10.2020
- Improved workplace safety by conducting thorough risk assessments and implementing necessary control measures.
- Reduced accident rates with consistent monitoring of employee compliance to safety protocols.
- Conducted regular safety audits, identifying potential hazards and implementing corrective actions promptly.
- Promoted a culture of safety through engaging workshops and training sessions for employees on various topics such as hazard identification, PPE usage, and incident reporting.
- Streamlined accident reporting procedures, resulting in more accurate data for analysis and prevention efforts.
- Increased employee awareness of potential hazards by creating informative signage throughout the facility.
Education
High School Diploma -
Central Technical School
Toronto, ONTruck And Coach Technician
Centennial College of Applied Arts And Technology
Scarborough, ONSkills
- Workforce Management
- Employee Training
- Loss Prevention
- Operations Management
- Customer Service
- Flexible Schedule
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Manager
Rabba Fine Foods
08.2021 - Current
Safety Officer
Menzies Aviation
04.2014 - 10.2020
High School Diploma -
Central Technical School
Truck And Coach Technician
Centennial College of Applied Arts And Technology
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