GREG RAMPERSAD
Toronto,Canada
Summary
Collaborative leader with generous and patient demeanor, bringing wealth of program management expertise to foster successful team environments. Proven ability to persuade and empathize, ensuring seamless communication and conflict resolution among diverse groups. Adept at coordinating complex projects while prioritizing human connections and support, resulting in high-performing and motivated teams. Driven by genuine love for working with people, consistently achieving program goals through cooperative and inclusive approach.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
PROJECT, CUSTOMER SUCCESS MANAGER
SPERRO COMMUNITY ASSOCIATION
09.2023 - Current
- Continued to provide project leadership remotely for not-for-profit organization
- Resolved customer issues quickly and effectively while maintaining a high degree of customer satisfaction
- Coordinated material procurement and required services for projects within budget requirements
- Utilized CRM software effectively to track progress and performance against goals set for each account
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance
- Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices
INFORMATION SECURITY PROGRAM MANAGER
COFENSE
03.2017 - 08.2023
- Program Manager and Customer Success and Relationship Manager for Cofense customers; providing timely service, follow-ups and in person visits with a customer retention rate of 95% within Canada and the United States
- Hosted regular status calls and ad hoc meetings as needed with customers to promote client satisfaction while working with sales as identified expansion opportunities we presented
SENIOR INFORMATION SECURITY CONSULTANT
DELOITTE
03.2016 - 03.2017
- Engage with program stakeholders, sponsors, internal support, developers, for onboarding, product training, and sharing best practices on solutions
- Evaluated customer problems, implemented resolutions and followed up with clients to manage concerns and maintain satisfaction
- Performed monthly account health checks for each customer assigned; researched and escalated issues to relevant teams while tracking issues to be completed
- Successfully presented solution demo's for upsell opportunities
- Contributed to the best practices for Cofense knowledge base and presented to Cofense customers
- Lead QBR's with executive and leadership teams from Cofense and the client
- Tracked customer interactions and needs using Customer Relationship Software (CRM), SalesForce, Zendesk and ChurnZero
- Presented in-person Information Security Awareness presentations to company-wide audiences including C-level executives and repeat clickers
- Provided Information Security Awareness consulting and creating programs for behavioral change on how users interact with emails
- Produced and analyzed metrics for Cybersecurity awareness teams
- Established strong relationships with key stakeholders, ensuring support for program initiatives
- Worked with subject matter (Engineering and Business) experts to develop and implement mentoring programs to promote better learner experiences
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Planned and executed information security awareness training online modules for enterprise-wide audiences
- Developed and delivered information security presentations to various Lines of businesses within CIBC
- Designed learning programs; provided coaching to corporate audiences, counsel clients and influence without power
- Coached and counseled key principles, requirements and methods for safeguarding information assets in an enterprise environment
- Lead successful project of maintaining, updating and migrating content on Intranet and SharePoint and manage shared team mailbox
- Developed and executed key messages at town halls and live audience events to create security awareness
- Ensured internal and external clients were provided with tireless customer service and engagement
- Provided communications service for various information security related messages for an array line of business
- Delivered daily information security news service distribution
- Developed and distribute incident response communications
- Planned strategies to reinforce secure behaviors that protect CIBC information assets for various lines of business, employees, customers and clients
- Built strong working partnerships with various internal and external stakeholders
SENIOR INFORMATION SECURITY AWARENESS CONSULTANT
CIBC INFORMATION SECURITY
08.2012 - 09.2014
- Planned and executed information security awareness training online modules for enterprise wide audiences
- Developed and delivered information security presentations to various Lines of business's within CIBC
- Designed learning programs; provided coaching to corporate audiences, counsel clients and influence without power
- Coach and counsel the key principles, requirements and methods for safeguarding information assets in an enterprise environment
- Develop and execute key messages at town halls and live audience events to create security awareness
- Create, update and customize information security awareness materials including tip sheets, posters, job aids, reference cards, and other materials
- Provide a communications service for various information security related messages for the various lines of business
- Deliver daily information security news service distribution
- Develop and distribute incident response communications
- Lead successful project of maintaining, updating and migrating content on Intranet and SharePoint and manage shared team mailbox
- Planning strategies to reinforce secure behaviors that protect CIBC information assets for various lines of business, employees, customers and clients
- Build strong working partnerships with various internal and external stakeholders
SENIOR INFORMATION SECURITY ANALYST
CIBC INFRASTRUCTURE CLIENT SERVICES
07.2010 - 07.2012
TECHNICAL SUPPORT & TEAM LEAD
CIBC WORLD MARKETS
05.2008 - 07.2010
Education
A+ Course -
Gateway Tech
PC Support Technician Certificate -
Commercial Business College
Computer Business -
Seneca College of Applied Arts And Technology
Project Management Certification
Ryerson University
Skills
- Project management
- Problem-solving
- Relationship Management
- Product Knowledge
- Conflict Resolution
- Customer relations specialist
- Sales Acumen - Upselling
- Sales Acumen - Cross-selling
- Technical Aptitude
Accomplishments
- 2013-Current, Sperro Community Association (Founder) Project & Customer Success Manager for humanitarian projects international and local. www.sperro.org
- 2007-2009, North Toronto FAY Organization (President) Coordinate and lead youth and young adults in community projects.
Certification
- CompTIA Network+ - Computing Technology Industry Association.
- Project Management Certification, Ryerson University
Timeline
PROJECT, CUSTOMER SUCCESS MANAGER
SPERRO COMMUNITY ASSOCIATION
09.2023 - Current
INFORMATION SECURITY PROGRAM MANAGER
COFENSE
03.2017 - 08.2023
SENIOR INFORMATION SECURITY CONSULTANT
DELOITTE
03.2016 - 03.2017
SENIOR INFORMATION SECURITY AWARENESS CONSULTANT
CIBC INFORMATION SECURITY
08.2012 - 09.2014
SENIOR INFORMATION SECURITY ANALYST
CIBC INFRASTRUCTURE CLIENT SERVICES
07.2010 - 07.2012
TECHNICAL SUPPORT & TEAM LEAD
CIBC WORLD MARKETS
05.2008 - 07.2010
A+ Course -
Gateway Tech
PC Support Technician Certificate -
Commercial Business College
Computer Business -
Seneca College of Applied Arts And Technology
Project Management Certification
Ryerson University
Hobbies and Interests
- Enjoy fishing, hockey, traveling and sports.
- Currently pursuing PMP designation.
- Will pursue CISSP.
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