Greg Hislop
Toronto,Canada
Summary
Dynamic IT professional with 20 years of experience, adept at project management and IT service management. At Justice Technology Services, I enhanced incident resolution processes and trained staff on technical systems. Known for my problem-solving abilities and strong communication skills, I excel in delivering exceptional service under pressure.
Overview
20
20
years of professional experience
Work History
Virtual Systems Officer
Justice Technology Services
Toronto, Canada
01.2023 - Current
- Ensuring ticket details (in all applicable ticketing systems as determined by management staff, i.e. eSMT) are complete in a prompt and accurate manner throughout the lifecycle of Request.
- Created Knowledge database of incident resolution.
- Expert knowledge of Active Directory Users and Computers, to create, modify Active Directory user accounts, Distribution lists and security groups.
- Desktop and mobile operating systems and peripherals such as Microsoft Windows OS, Power BI, Apple iOS, macOS, Android OS and apply knowledge of future OS, external microphones, speakers and web camera.
- Network topologies and wiring, routers, hubs, local area networks (LANS), and wide area networks (WAN).
- Knowledge of the Remedy/EIT Incident Management Tool (or ticketing tool mandated) for the purpose of identifying and successfully coordinating IT Service requests (including an understanding of EIT Knowledge Base and related processes).
- Common video conferencing applications (Zoom, MS Teams).
- Explain technical capabilities of software, systems, and equipment to nontechnical clients and end users.
- Write installation instructions, update training materials, and assist in the preparation of systems manuals and documentation.
- Use your interpersonal skills to assist non-technical staff, other cluster/ministry personnel, and third-party agencies.
Audio/Visual Systems Officer
Ministry of the Attorney General
Toronto, Canada
01.2022 - 01.2023
- Video conferencing technology including ISDN, TCP/IP and communication protocols, including related IT systems, hardware, software, portable and desktop PCs and standard protocols for video communication.
- Knowledge of Service Order Management and its role as defined in the Infrastructure Technology Information Library/ITIL (IT Best Practice and Industry Standard).
- Job requires knowledge of ITSM SOM Service Level Agreements and expectations to ensure that Service Order requests are monitored properly and fulfilled within targeted Service Level Agreement timelines.
- Desktop and mobile operating systems and peripherals such as Microsoft Windows OS, Apple iOS, macOS, Android OS and apply knowledge of future OS, external microphones, speakers and web cameras.
- Knowledge of project management and integrated office systems and technologies.
- Lead meetings for updates on Projects and repairs.
- Training Lawyers on Web Conferencing applications.
Systems Support Officer
Ministry of the Attorney General
Toronto, Canada
01.2006 - 01.2022
- Identify, analyze and evaluate business processes and methods in the context of existing and anticipated business needs and best practices with a diversity of branches with specialized needs.
- Participate in internal and external stakeholder relationships through consultations, solutions development and partnering on key business processes, practices, standards and methods by being an IT consultant on various projects.
- Presentation skills to provide advice, education and training to clients who are usually not experienced in business intelligence/analytics or process analysis (i.e. O365 deployment for end users and other trainers).
- IT consultant for various Infrastructure planning projects.
- Works with branches and divisions in regards budgets for machine renewals for the initial lease but also projections for the teams of the leases.
- Proper scheduling of refreshes through project management methods according to needs, best practices, policies and standards.
- Ensured branches and divisions follow IT procurement through education and benefits of adhering to it.
- Taking the lead in initiatives and pilot project (O365 Hub).
Education
Project Management - Learning the foundations of Project Management
Google (Coursera)
01.2025
Computer Networking - Introductory class into computer networking (i.e. TCP/IP and Communication protocols, including related IT systems, hardware Software, portable and desktop PCs)
Ryerson University
Toronto, Canada01.2024
Appliance Service Technician - Studied electrical schematics for diagnosing repair issues with various household appliances Built various appliances for the purpose of understanding of Their operations
George Brown College
Toronto, CanadaSkills
- Project Management
- ITIL and ITSM
- UA Testing
- 20 years of IT
- Friendly, courteous, & service oriented
- Poised under pressure
- Staff training & coaching
- Solid written & verbal communicator
- Project management
- Technical support
- IT service management
- Team collaboration
- User training
- Customer communication
- Incident management
- ITIL framework
- Service management
- Project coordination
- Problem-solving abilities
- Teamwork and collaboration
- Adaptability
Job Id
229644
Win
364767
Accomplishments
- Excelsior award winner
Affiliations
- Planned and Co-host The Excelsior Awards
Hobbies and Interests
- Event coordination
- Podcaster
- Event planning
- Art
Websites
References
Available upon Request
Timeline
Virtual Systems Officer
Justice Technology Services
01.2023 - Current
Audio/Visual Systems Officer
Ministry of the Attorney General
01.2022 - 01.2023
Systems Support Officer
Ministry of the Attorney General
01.2006 - 01.2022
Project Management - Learning the foundations of Project Management
Google (Coursera)
Computer Networking - Introductory class into computer networking (i.e. TCP/IP and Communication protocols, including related IT systems, hardware Software, portable and desktop PCs)
Ryerson University
Appliance Service Technician - Studied electrical schematics for diagnosing repair issues with various household appliances Built various appliances for the purpose of understanding of Their operations
George Brown College
Similar Profiles
ELIZABETH ENGELELIZABETH ENGEL
Program and Training Analyst at Ministry of Justice – Integrated Justice Services, Victim Services, Government of SaskatchewanProgram and Training Analyst at Ministry of Justice – Integrated Justice Services, Victim Services, Government of Saskatchewan
Eren Can KAYGUSUZEren Can KAYGUSUZ
Team Lead & Software Engineer at Ministry of Justice General Directorate of Information TechnologyTeam Lead & Software Engineer at Ministry of Justice General Directorate of Information Technology
Ayub AbdulrahmanAyub Abdulrahman
Customer Service Representative at Civica justice services (Fines Victoria)Customer Service Representative at Civica justice services (Fines Victoria)
Jenny Cheng LYUJenny Cheng LYU
Salad Prep Cook (Cold Station) at Cafe on the SquareSalad Prep Cook (Cold Station) at Cafe on the Square
ABDULLAH KHATIBABDULLAH KHATIB
Bookkeeper at Protocol Sports Marketing Ltd. / TV2GO International Inc.Bookkeeper at Protocol Sports Marketing Ltd. / TV2GO International Inc.