Summary
Overview
Work History
Education
Skills
Timeline
Generic

Greg Grayson

Greenfield

Summary

Dedicated professional with demonstrated strengths in customer service, problem solving, and communication skills. Work well independently in a fast paced environment, cultivating positive relationships and exceeding requirements.

Overview

15
15
years of professional experience

Work History

Senior Customer Service Agent II

Ecolab
07.2023 - Current
  • Assist large volume of Institutional customers with positive attitude and focus on increased customer satisfaction.
  • Cross Trained in Pest, Canadian INST, Canada Order Processing. Train INST/PEST New Hires, Update Canadian QRG, Quality Monitoring, and Pilot Project.
  • Actively listen to customers, handle concerns quickly and support more complex and field requests.
  • Handle customer inquiries, courteously and professionally.
  • Strong decision-making skills in resolving customer problems and communication issues.
  • Apply business policies, procedures, and programs to the order review process and also demonstrate advanced knowledge of Ecolab’s business units.
  • Demonstrate high attention to detail, organization and management of multiple tasks and projects simultaneously.

Senior Service Specialist, Pest Elimination

Ecolab
06.2013 - 11.2021
  • Established effective working relationships with a variety of customers, partnering with best practices to identify and solve pest issues.
  • Used computerized equipment to manage service, document structural, sanitation and pest concerns.
  • Knowledgeable of Ecolab products, service programs, enhancing service and sales of pest prevention/elimination solutions.
  • Posses pesticide certification pursuant to provincial laws.
  • Worked in variety of conditions including confined spaces, freezing and hot temperatures while physically performing essential duties including wearing respirator, lifting, kneeling, etc.
  • Managed route using effective time management with customer needs while maintaining strict performance requirements.
  • Safety Champion of Alberta District with zero incidents.

Front Desk Guest Service Representative

Westin Hotel
02.2010 - 03.2012
  • Handled numerous check-ins and check-outs, verifying details, collecting payments in a computer system with high efficiency.
  • Satisfied guest needs with prompt, knowledgeable service.
  • Met travel needs for guests, including arranging taxis and shuttle services.
  • Improved stays, recommending local attractions and dining establishments.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.

Sales Associate Specialist

Rogers Communications
03.2009 - 11.2009
  • Resolved customer concerns using strong communication and conflict management skills.
  • Created great customer experiences through personalized support.
  • Processed credit card payments accurately.
  • Met individual sales goals and performance KPI's.
  • Handled stressful situations professionally and multitasked with ease.
  • Worked well independently but within a team environment.

Education

Bachelor of Arts - History And Business

University of Waterloo
Waterloo, ON
08.2008

Skills

  • Customer Service
  • Strong Oral and Written Communication
  • Multitasking
  • Critical Thinking
  • Independent within team environment
  • Experience with EBS SAP
  • Cross Trained
  • Exceed Requirements

Timeline

Senior Customer Service Agent II

Ecolab
07.2023 - Current

Senior Service Specialist, Pest Elimination

Ecolab
06.2013 - 11.2021

Front Desk Guest Service Representative

Westin Hotel
02.2010 - 03.2012

Sales Associate Specialist

Rogers Communications
03.2009 - 11.2009

Bachelor of Arts - History And Business

University of Waterloo

Similar Profiles

CREATE PROFILE
Greg Grayson