Dynamic leader with a proven track record in employer engagement and problem-solving, honed across roles from the Royal Canadian Mounted Police to Rose's Diner. Excelled in partnership building and training facilitation, driving organizational success and enhancing professional growth. Achieved significant milestones in workforce development and security management, demonstrating exceptional professionalism and attention to detail.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Community Workforce Development Coordinator
Ile a La Crosse Friendship Centre Inc.
10.2024 - Current
Utilized labor market trends and forecasting data to inform workforce planning efforts within the organization.
Oversaw job seeker aptitude and interest testing, reviewed results with job seekers and presented suitable career alternatives.
Guided program participants through enrollment processes using one-on-one support.
Managed new employee orientation training process for more than 20 employees each year.
Trained staff during demonstrations, meetings, conferences, and workshops.
Implemented new learning strategies depending upon employees' skill levels.
Selected and assigned instructors to conduct specific training programs.
Facilitated seminars on job readiness, resume writing, and career search resources.
Educated job seekers on online employment formats and discussed specific requirements for online applications.
Security Manager
Norguard Security
01.2023 - 12.2024
Managed a team of security personnel, providing regular training for improved performance and professional growth.
Oversaw team of security officers and managed scheduling and performance evaluations.
Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
Kept team compliant with security protocols and appearance standards.
Conducted thorough background checks on potential hires to maintain a safe working environment for all employees.
Submitted documentation for weekly payroll, managed schedules, and enforced policies.
Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
Advised senior management on security best practices, contributing to strategic planning and risk management.
Licensed Private Investigator
Turtle Island Private Investigators
04.2023 - 06.2024
Performed background checks efficiently, enabling clients to make informed decisions about potential employees or business partners.
Expanded clientele base through effective networking and marketing strategies, growing company revenue.
Provided expert testimony in court proceedings, contributing to favorable legal outcomes for clients.
Trained junior investigators on proper techniques, promoting consistent quality across all agency services.
Maintained strict confidentiality regarding sensitive client information and ongoing investigations, upholding ethical standards within the profession.
Developed strong professional relationships with clients, ensuring trust and confidence in the investigative process.
Conducted undercover operations skillfully, obtaining critical information without compromising personal safety or revealing identity.
Collaborated with law enforcement agencies to share information, leading to successful case outcomes.
Conducted surveillance operations, resulting in the collection of crucial evidence for various cases.
Utilized advanced technology tools for improved data analysis and accurate evidence tracking during investigations.
Investigated 240 cases per year.
Small Business Owner
Rose's Diner
01.2022 - 04.2023
Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Promoted business via social media to generate leads and maximize brand identity.
Enhanced company reputation by consistently delivering exceptional service quality to customers.
Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Managed financial accounts to maintain budget discipline and ensure profitability.
Fostered positive work environment, leading to decrease in employee turnover.
Police Officer
Royal Canadian Mounted Police
02.2001 - 08.2021
Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
Testified effectively in court, contributing to successful prosecutions of offenders.