Greg Francis
Surrey,BC
Summary
Technical Sales and Service Representative with expertise in structural engineering and project management. Proficient in CRM software and communication strategies, consistently delivering customized solutions that enhance client satisfaction and project outcomes. Proven track record in managing an EWP department and overseeing inventory effectively.
Overview
33
33
years of professional experience
Work History
EWP Technical Sales and Service Representative
Taiga Building Products Ltd.
Langley, British Columbia
08.2017 - Current
- Support our clients with structural engineering layouts and solutions for components of residential, multi-family, and commercial projects.
- Provided site visits and site review reports for proper installation or product repair requests.
- Processed orders and managed inventory using company software systems.
- Supported team at trade shows by engaging with potential clients and showcasing products.
- Participated in training sessions on product knowledge and customer service skills.
- Provided customer service and sales support to customers over the phone.
- Tracked customer interactions using CRM software tools.
- Utilized estimating software to prepare detailed estimates for construction projects.
Project Coordinator /Project Estimator / Sales
Vancouver General Contractors
Vancouver, British Columbia
04.2014 - 07.2017
- Coordinated project schedules and maintained timelines for construction activities.
- Communicated with subcontractors to ensure alignment on project requirements.
- Organized meetings and took minutes to document key discussions and decisions. Some design work was required to communicate our vision for the project.
- Updated project management software with progress and task assignments.
- Supported site inspections to confirm projects are on time and compliant with local building codes.
- Evaluated project plans to determine cost estimates and resource needs.
Structural Engineering / Sales / Estimating
Engineering & Machinery Systems Inc.
Delta, British Columbia
08.2011 - 02.2014
- Provided architectural & structural design of steel products.
- Project estimating for large to small custom steel structures and connectors.
- Achieved cost savings by developing functional solutions to structural design problems.
- Utilized estimating software to prepare detailed estimates for steel construction projects.
Home Designer / Timber Framer / Project Management
G. Francis Home Designs
Surrey, British Columbia
05.1997 - 06.2010
- Developed innovative new home or renovation floor plans and design concepts for various client projects, and 3D renderings using design software tools.
- Site installs for timber frame homes and project management from start to finish.
- Coordinated with contractors and suppliers to ensure timely project execution.
- Conducted site visits to assess project progress and make necessary adjustments.
EWP Manager / Sales / Engineering
Dick's Lumber Building Supplies
Burnaby, British Columbia
03.1996 - 02.2002
- Oversaw warehouse operations, ensuring efficient layout and organization of inventory.
- Analyzed inventory data to forecast demand and adjust purchasing strategies accordingly.
- Supported clients with structural engineering solutions for components of residential, multi-family, and commercial projects.
- Provided site visits and site review reports for proper installation or product repair requests.
- Developed training programs to enhance staff skills and knowledge of EWP products and uses.
EWP Designer / EWP software trainer
MacMillan Bloedel / Weyerhaeuser
Vancouver, British Columbia
04.1992 - 02.1996
- Supported clients with structural engineering layouts for components of residential, multi-family, and commercial projects.
- Provided site visits and site review reports for proper installation or product repair requests, marketing materials.
- Coordinated and provided training sessions with vendors for engineering software, or instructional design consultation.
- Organized trade shows and product demonstrations to engage potential customers.
Education
Diploma of Technology - Construction Engineering / Construction Estimating
British Columbia Institute of Technology
Burnaby, BC06-1991
Skills
- Structural engineering design
- Project estimating
- Site inspection coordination
- Time management for projects
- CRM software proficiency and pipeline building
- Trade show support & coordination
- Product and service sales for vendors
- Customer relationship management
- Team collaboration & training
- EWP Inventory management experience
References
References available upon request.
Timeline
EWP Technical Sales and Service Representative
Taiga Building Products Ltd.
08.2017 - Current
Project Coordinator /Project Estimator / Sales
Vancouver General Contractors
04.2014 - 07.2017
Structural Engineering / Sales / Estimating
Engineering & Machinery Systems Inc.
08.2011 - 02.2014
Home Designer / Timber Framer / Project Management
G. Francis Home Designs
05.1997 - 06.2010
EWP Manager / Sales / Engineering
Dick's Lumber Building Supplies
03.1996 - 02.2002
EWP Designer / EWP software trainer
MacMillan Bloedel / Weyerhaeuser
04.1992 - 02.1996
Diploma of Technology - Construction Engineering / Construction Estimating
British Columbia Institute of Technology
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