Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Greg Ferris

Orange,CA

Summary

Dynamic professional with a proven track record at Farmers Insurance, excelling in business analysis and customer service. Expert in developing accurate repair estimates and enhancing program outcomes through effective collaboration and problem-solving. Recognized for building client trust and streamlining processes, driving repeat business opportunities.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Guaranteed Repair Program Consultant

Farmers Insurance
04.1997 - Current
  • Facilitated communication between management and over 20 shops to ensure alignment on program goals.
  • Conducted research to identify best practices and improve program outcomes.
  • Collected feedback from participants to inform future program enhancements.
  • Collaborated with over 40 team members to streamline administrative processes and documentation.

Estimator

3 J's Auto Body
01.1995 - 04.1997
  • Developed over 70 accurate cost estimates monthly for repairs by analyzing vehicle damages, manufacture requirements and parts availability.
  • Collaborated with vehicle owners, their insurance carriers and shop managers to refine scope of work, cost and timeframe for repairs.
  • Reviewed repairs, updated all parties involved to any changes in cost or timeline. Verified repairs were done per manufacture and industry standards.
  • Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.

Education

Associate of Arts - Business Administration And Management

Santa Ana College
Santa Ana, CA
09.1991

Skills

  • Business analysis
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Customer service

Certification

I-Car Pro Level III

Languages

English
Native or Bilingual

Timeline

Guaranteed Repair Program Consultant

Farmers Insurance
04.1997 - Current

Estimator

3 J's Auto Body
01.1995 - 04.1997

Associate of Arts - Business Administration And Management

Santa Ana College
Greg Ferris