Greg Ferris
Orange,CA
Summary
Dynamic professional with a proven track record at Farmers Insurance, excelling in business analysis and customer service. Expert in developing accurate repair estimates and enhancing program outcomes through effective collaboration and problem-solving. Recognized for building client trust and streamlining processes, driving repeat business opportunities.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Guaranteed Repair Program Consultant
Farmers Insurance
04.1997 - Current
- Facilitated communication between management and over 20 shops to ensure alignment on program goals.
- Conducted research to identify best practices and improve program outcomes.
- Collected feedback from participants to inform future program enhancements.
- Collaborated with over 40 team members to streamline administrative processes and documentation.
Estimator
3 J's Auto Body
01.1995 - 04.1997
- Developed over 70 accurate cost estimates monthly for repairs by analyzing vehicle damages, manufacture requirements and parts availability.
- Collaborated with vehicle owners, their insurance carriers and shop managers to refine scope of work, cost and timeframe for repairs.
- Reviewed repairs, updated all parties involved to any changes in cost or timeline. Verified repairs were done per manufacture and industry standards.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
Education
Associate of Arts - Business Administration And Management
Santa Ana College
Santa Ana, CA09.1991
Skills
- Business analysis
- Teamwork and collaboration
- Problem-solving
- Time management
- Customer service
Certification
I-Car Pro Level III
Languages
English
Native or Bilingual
Timeline
Guaranteed Repair Program Consultant
Farmers Insurance
04.1997 - Current
Estimator
3 J's Auto Body
01.1995 - 04.1997
Associate of Arts - Business Administration And Management
Santa Ana College