Greg Brushett
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Well -qualified Lead Dispatcher with proven success in Code Orange situations, such as the Mass Evacuation of Central Health Patients in the summer of 2022. Was the lone dispatcher responsible for organizing Flight, Road Ambulance and securing beds at various locations throughout the province during uncontrolled wild fires in the region.
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Long standing background in EMS, not only in Dispatch but as Fire Fighter and Fire Chief.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Lead Dispatcher Medical Communications
Newfoundland Health Services Central Zone
09.2015 - Current
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Sent out drivers to assist various callers based on locations, needs and worker availability.
- Evaluated and adjusted various routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Trained numerous new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
- Closely monitored dispatch board to triage and prioritize over numerous daily calls.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of Central Region Ambulances.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Generated reports to track routines and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Communicated with drivers and personnel to coordinate timely delivery of patients/clients.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained updated and detailed records of calls in physical and electronic database.
- Analyzed patient/client feedback and provided solutions to improve the service.
- Tracked delivery progress to identify possible delays and provide real-time updates to patients/clients, other Ambulance Services.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Primary Care Paramedic
Central Health Services
11.2002 - Current
- Liaised with previous shift personnel to discuss logistics and shift reporting.
- Collaborated with on-shift emergency team to cultivate safe and secure scene to tend to patients.
- Completed medical reporting and documentation to transfer information from scene to hospital.
- Maintained adherence to dispatch communication and response protocols.
- Established and maintained strong rapport with hospital personnel to foster seamless communication in emergency situations.
- Administered basic life support and external cardiac defibrillation to emergent patients.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
- Restocked ambulance with proper equipment such as medications, basic airways, trauma supplies, and IV supplies to maintain optimum inventory.
- Educated patients and family members on medical treatments and therapies for informed support.
- Transferred patients safely and securely to medical facilities for continued care.
- Communicated with treatment center personnel and dispatchers to provide information about situation, arrange reception of victims and receive instructions for further treatment.
- Stayed in constant communication with patients to continuously maintain care and comfort during transportation.
- Responded to daily emergencies and worked alongside firemen and police services.
- Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
- Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
- Dispensed medications and monitored patient responses for adaptive treatment.
Primary Care Paramedic Instructor/Lab Demonstrator
Keyin College
01.2012 - 01.2014
- Instructed PCP course curriculum following NOCP guidelines.
- Communicated with PCP students regarding expectations of the PCP course.
- Taught and demonstrated PCP skills such as IV access, medication administration, wound care and spinal immobilization standards.
- Educated proper lifting and transferring patient techniques.
- Instructed proper ambulance checks along with driving skills.
- Tested and evaluated students on lab skills.
- Tested and evaluated students on final exams.
Heavy Equipment Operator
Stuckless Mill
07.2002 - 11.2002
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated excavators and bulldozers to transport heavy materials, practicing safety measures.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Operated machining equipment safely with team of operators.
- Met project demands consistently through careful and consistent operation of heavy equipment.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
Primary Care Paramedic
Freakes Ambulance Service
11.1995 - 07.2002
- Liaised with previous shift personnel to discuss logistics and shift reporting.
- Collaborated with on-shift emergency team to cultivate safe and secure scene to tend to patients.
- Completed medical reporting and documentation to transfer information from scene to hospital.
- Maintained adherence to dispatch communication and response protocols.
- Established and maintained strong rapport with hospital personnel to foster seamless communication in emergency situations.
- Administered basic life support and external cardiac defibrillation to emergent patients.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
- Restocked ambulance with proper equipment.
- Educated patients and family members on medical treatments and therapies for informed support.
- Transferred patients safely and securely to medical facilities for continued care.
- Communicated with treatment center personnel and dispatchers to provide information about situation, arrange reception of victims and receive instructions for further treatment.
- Stayed in constant communication with patients to continuously maintain care and comfort during transportation.
- Responded to daily emergencies and worked alongside firemen and EMR's.
- Administered fluid replacement via IV and IM to replace fluid volumes and correct electrolyte imbalances.
- Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
- Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
- Performed airway maneuvers to secure airway in patients under respiratory and cardiac arrest.
- Dispensed medications and monitored patient responses for adaptive treatment.
Education
No Degree - Mental Health Care And Intervention
The Working Mind
St. John's, NL10.2021
No Degree - ADAMS Dispatch
Western Memorial Hospital
Corner Brook, NL09.2015
No Degree - Incident Command
NL Firefighters Association
Clarenville, NL04.2014
No Degree - Primary Care Paramedic
Health Care Corporation of St. John's
Grand Falls-Windsor, NL09.2007
No Degree - Advanced Firefighting
NL Firefighters Association
Stephenville, NL09.2005
No Degree - Paramedic Level 1
Health Care Corporation of St. John's
Grand Falls-Windsor, NL12.1998
No Degree - Emergency Medical Responder Level 2
Health Care Corporation of St. John's
Gander, NL09.1996
No Degree - Emergency Medicine
St John Ambulance
St. Anthony, NL11.1995
No Degree - Paint And Plaster Technician
Centrac College
Gander, NL04.1993
Skills
- Office Supplies and Inventory
- Schedule Coordination
- Equipment Location Identification
- Dispatching Field Personnel
- Supply Chain Improvement
- Customer Relationship Management
- Database Updates
- Driver Routing
- Team Work Scheduling
- Client Support
- Navigation Support
- Driver Assistance
- Materials Storage
- Routing Orders
- Work Order Generation
- Profit Margins
- Adjusting Routes
- Navigation Equipment
- Vendor Contracts
- Emergency Medical Dispatching
- Resource Coordination
- Equipment Needs Assessment
- Route Planning and Adjustment
- Calendar and Scheduling Software
- Forced Dispatch
- Communication Equipment Operation
- Maintain Records
- Maintaining Call Metrics
- Job Assignments
- Improving Operations
- Schedule Work Crews
- Dispatch Release Documents
- Digital Dispatch
- Business Correspondence
- Team Meetings
- Data Communications
- Effective Communication
- Prioritizing Calls
- Project Requirements
- Database Maintenance
- Aviation Ground Support Software
- Processing Orders
- Data Entry
- Cargo and Freight
- Creative Solutions
- Driver Relations
- Paperwork Submission
- Problem Assessment
- Dispatch Collaboration
- Work Order Preparations
- Delegating Work
- Customer Satisfaction
- Delivery Support
- Vehicle Dispatch
- Dispatch Protocols
- Service Requests
- Responding to Emergencies
- Relay Work Orders
- Dispatch Operations
- Assisting Dispatch
- Traffic Monitoring
- Aircraft Dispatch
- Electronic Filing System
- Passenger Interaction
- Dispatcher Monitoring
- Onsite Visits
- Verifying Coverage
- Information Updates
- Dispatching Software
- Materials Ordering
- Service Planning
- Training New Hires
- Dispatching Workers
- Updating Logs
- Ems Dispatch
- Delivery Procedures
- Equipment Dispatch
- Coordinate Services
- Call Center Software
- Customer File Maintenance
- Repair Quotes
- Microsoft Office
- Coordinating Urgent Deliveries
Accomplishments
- Resolved product issue through consumer testing.
- Certified I-Gel instructor
- N-95 Mask fit tester
- Collaborated with team of 10 in the development of Ebola training and management.
- Achieved cost savings for Central Health by completing ADAMS dispatch with accuracy and efficiency.
- Knowledgeable of private, community and hospital based ambulance contracts and in contact with said individuals on a daily basis to effectively manage services within the province.
- Covers various management duties during leave of absences of current manager.
Timeline
Lead Dispatcher Medical Communications
Newfoundland Health Services Central Zone
09.2015 - Current
Primary Care Paramedic Instructor/Lab Demonstrator
Keyin College
01.2012 - 01.2014
Primary Care Paramedic
Central Health Services
11.2002 - Current
Heavy Equipment Operator
Stuckless Mill
07.2002 - 11.2002
Primary Care Paramedic
Freakes Ambulance Service
11.1995 - 07.2002
No Degree - Mental Health Care And Intervention
The Working Mind
No Degree - ADAMS Dispatch
Western Memorial Hospital
No Degree - Incident Command
NL Firefighters Association
No Degree - Primary Care Paramedic
Health Care Corporation of St. John's
No Degree - Advanced Firefighting
NL Firefighters Association
No Degree - Paramedic Level 1
Health Care Corporation of St. John's
No Degree - Emergency Medical Responder Level 2
Health Care Corporation of St. John's
No Degree - Emergency Medicine
St John Ambulance
No Degree - Paint And Plaster Technician
Centrac College
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