Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Websites
Timeline
Generic
Greg Brownstein

Greg Brownstein

Beamsville,ON

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills with a talent for effectively addressing concerns while adapting to changing conditions.

Customer-focused individual with a passion for delivering exceptional service and Committed to improving customer satisfaction and driving positive outcomes. Eager to contribute to a dynamic team and support organizational goals.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Territory Sales Manager

ACCESS FLOW PRODUCTS
Oakville, Ontario
12.2023 - 03.2025
  • Developed and maintained relationships with key clients in assigned territory.
  • Collaborated with marketing team to implement promotional campaigns effectively.
  • Delivered product presentations and demonstrations to potential customers.
  • Attended industry events to network and promote company offerings effectively.
  • Created and managed relationships with key customers in the region.
  • Engaged in cold calling activities to generate leads for potential new customers.
  • Resolved customer complaints promptly by providing accurate information about products or services.
  • Assisted customers with product selection based on their individual needs.
  • Participated in trade shows, conferences, seminars, and other events to promote products or services.
  • Provided technical assistance when needed during the sale process.
  • Worked closely with existing accounts to grow market share.
  • Initiated sales process by preparing contracts and drafting proposals.
  • Negotiated pricing, terms, and implementation dates.
  • Negotiated contracts and agreements with key clients to secure long-term business relationships.
  • Identified and resolved issues affecting sales performance in the territory.

Inside Sales Manager

ACCESS FLOW PRODUCTS
Oakville, Ontario
02.2021 - 11.2023
  • Managed daily sales operations to ensure team efficiency and productivity.
  • Conducted regular performance reviews to provide feedback and support team growth.
  • Resolved customer inquiries quickly to maintain high levels of satisfaction.
  • Worked with marketing department to prepare campaigns for lead generation.
  • Monitored daily sales activities of the inside sales team members through reports generated from the CRM system.
  • Managed a team of 4 inside sales representatives, providing guidance, coaching and training.
  • Scheduled regular team meetings to discuss current projects, provide updates on progress and share best practices.
  • Fielded customer feedback and complaints.
  • Provided technical support when needed for customers who had questions about products or services.
  • Managed performance and salary reviews.
  • Identified areas where processes could be improved within the organization in order to streamline operations.
  • Negotiated contracts between customers and vendors while adhering to company policies regarding pricing structures.
  • Organized trade shows and events as part of the company's outreach efforts.
  • Resolved customer complaints regarding sales and service.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Inside Sales Supervisor

Sure Flow Equipment
Burlington, Ontario
10.2001 - 01.2021
  • Supervised daily operations of inside sales team to ensure efficiency.
  • Trained new sales representatives on product knowledge and sales techniques.
  • Managed customer inquiries and provided timely solutions during business hours.
  • Developed and maintained strong relationships with key customers for support.
  • Implemented training sessions to enhance team performance and product understanding.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Ensured compliance with internal policies and procedures regarding sales transactions.
  • Developed processes for efficient order processing and customer service operations.
  • Provided training and mentoring for new hires on product knowledge, account management and customer service skills.
  • Monitored customer feedback and implemented changes accordingly to improve customer experience.
  • Communicated regularly with senior leadership about progress towards meeting departmental goals.
  • Participated in industry events and trade shows to increase brand awareness and generate leads.
  • Resolved escalated customer complaints in a timely manner while maintaining high levels of professionalism.
  • Managed a team of 4 inside sales representatives to ensure customer satisfaction and meet sales goals.
  • Collaborated with other departments to ensure smooth implementation of projects related to sales initiatives.
  • Fielded customer feedback and complaints.
  • Managed performance and salary reviews.
  • Delegated work to staff, setting priorities and goals.
  • Directed and supervised staff performance.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.

Education

High School Diploma -

Burlington Central
Burlington, ON
06-1985

Skills

  • Relationship management
  • Conflict resolution
  • Sales negotiations
  • Event organization
  • Demonstration skills
  • Lead development
  • Team oversight

Affiliations

Family time is most important. If there is any spare time fishing or golfing with friends

Certification

  • first aid

Websites

Timeline

Territory Sales Manager

ACCESS FLOW PRODUCTS
12.2023 - 03.2025

Inside Sales Manager

ACCESS FLOW PRODUCTS
02.2021 - 11.2023

Inside Sales Supervisor

Sure Flow Equipment
10.2001 - 01.2021

High School Diploma -

Burlington Central

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Greg Brownstein