Greg Boychuk
Ottawa,ON
Summary
A dedicated Program Manager, leveraging analytics to enhance program efficiency and patient satisfaction. Proven excellence in client management, fostering team success and aligning with organizational values and industry standards.
Overview
11
11
years of professional experience
Work History
Program Manager
Innomar Strategies
12.2021 - Current
- Responsible for training associates on call handling, customer service, and case management.
- Conducted regular staff performance assessments, identifying, and addressing training needs.
- Responsible for staffing decisions, actively contributing to recruitment, and hiring processes.
- Leveraged analytics and CRM reporting metrics and KPIs to drive continuous program improvement.
- Designed and implemented standard operating procedures and work instructions.
- Regularly evaluated and reported on program performance, identifying areas for improvement.
- Engaged in ongoing client communication, fostering positive relationships, and managing daily program correspondence.
- Ensured compliance with regulations by reporting all Adverse Events to appropriate units/departments.
- Managed and supervised daily program operations, in compliance with internal policies and client requirements.
- Skilled in leading Quarterly Business Reviews to assess and enhance business performance. Expertise in analyzing key metrics, setting strategic goals, and fostering collaborative discussions with stakeholders.
Nurse Case Manager
Innomar Strategies
06.2018 - 12.2021
- Provided medical support to patients and health care providers, educating on diseases and therapies
- Administered case-management protocols, including clinical monitoring, patient follow-up, and compliance
- Worked with physicians to secure funding; assisted with alternative funding searches
- Established partnerships with the pharmaceutical team, attended workshops, meetings, and conferences
- Responsible for adverse event reporting and experienced in Oncology, Hematology, and
- Hepatology
- Supported development of disease management programs, clear communication to stakeholders.
Field Nurse
Innomar Strategies
07.2015 - 06.2018
- Provided home and clinic-based nursing care, following best practice guidelines
- Administered medications, conducted post-injection reports, and provided education to patients and caregivers.
- Completed ongoing training and development opportunities.
- Contributed to special projects including trialing new technologies.
Community Nurse
Saint Elizabeth Healthcare
03.2015 - 07.2015
- Provided nursing care in community and clinic settings
- Responsible for patient scheduling and medical supply requisitions
Registered Practical Nurse
Revera
09.2013 - 03.2015
- Facilitated quality nursing care, including medication administration, and wound care
- Created and maintained care plans
- Organized and directed the daily work of unregulated care providers and Personal Support Workers
Education
Diploma - Practical Nursing
Algonquin College
Ottawa, ON06.2013
Honours Diploma - General Arts & Science
Algonquin College
Ottawa, ON06.2011
Skills
- Process Improvement
- Critical Thinking
- Program Leadership
- Business Acumen
- Interpersonal Skills
- Time Management
Additional Information
- Created and fostered a strong client relationship, laying the foundation for ongoing collaboration, trust, and mutual success.
- Lead the program team through public conversion activities; creating strong reimbursement outcomes.
- Drove key metrics and KPIs, aligning with strategic goals and contributing to the overall success and performance of the PSP.
- Active member and contributor in the Oncology Community of Practice resulting in the implementation of innovative projects to help simplify, streamline, automate, and add value to Oncology PSPs.
Timeline
Program Manager
Innomar Strategies
12.2021 - Current
Nurse Case Manager
Innomar Strategies
06.2018 - 12.2021
Field Nurse
Innomar Strategies
07.2015 - 06.2018
Community Nurse
Saint Elizabeth Healthcare
03.2015 - 07.2015
Registered Practical Nurse
Revera
09.2013 - 03.2015
Diploma - Practical Nursing
Algonquin College
Honours Diploma - General Arts & Science
Algonquin College