Greeshma Kumar
Scarborough
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-
leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving,
multitasking and research abilities. Background in technical roles with high-volume customer demands.
Overview
11
11
years of professional experience
Work History
System Administrator
Al Nahla solutions
03.2018 - 08.2022
- Set up user accounts, permissions and passwords and defined network policies and procedures
- Created configuration guides for deploying new desktops, laptops and mobile devices
- Determined and alleviated hardware, software and network issues
- Generated reports outlining network performance, costs and downtime issues.
Customer Service Executive
Hcl Technologies
06.2011 - 08.2014
- Updated account information after customer calls and noted client concerns and issues
- Consulted with customers regarding needs and addressed concerns
- Explained benefits and advantages of different product and service offerings to customers
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Master of Science - Communication And Networking
Anna University
Chennai, Tamil Nadu05.2016
Bachelor of Science - Electronics And Communication
Anna University
Chennai, Tamil Nadu03.2011
Skills
- New Program Installations
- Infrastructure Updates
- Technical Troubleshooting
- Virus Protection
- Technical Support
- Problem-Solving
- Computer proficiency in MS excel, MS powerpoint, MS word, MS office
- System Administration
- Active Directory
- Microsoft Windows
- Help Desk
- Organization operations and administrative (3 years)
Timeline
System Administrator
Al Nahla solutions
03.2018 - 08.2022
Customer Service Executive
Hcl Technologies
06.2011 - 08.2014
Master of Science - Communication And Networking
Anna University
Bachelor of Science - Electronics And Communication
Anna University
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