Summary
Overview
Work History
Education
Skills
Timeline
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GREESHMA GARUGULA

Toronto,ON

Summary

Detail-oriented healthcare professional with over 3 years of experience as a Pharmacy Assistant, delivering exceptional accuracy in data entry, regulatory compliance, and documentation control within fast-paced, high-risk environments. Adept at safeguarding sensitive patient information in alignment with PHIPA and HIPAA standards, supporting internal audits, and identifying procedural gaps to improve compliance outcomes. Proven ability to streamline documentation workflows, maintain quality assurance standards, and contribute to risk mitigation through diligent tracking, reporting, and process monitoring. Brings a strong foundation in operational compliance and cross-functional collaboration in regulated sectors.Demonstrated ability to work collaboratively with pharmacists, healthcare professionals, and customers to deliver outstanding service.

Overview

7
7
years of professional experience

Work History

Pharmacy Assistant

Innomar Strategies (Cencora)
03.2024 - Current
  • Data entry into pharmacy management software.
  • Delivered front-line support to patients and clients, resolving inquiries efficiently.
  • Scheduled appointments, maintained records, and processed documentation in compliance with PHIPA regulations.
  • Collaborated with internal teams to improve service workflows, and enhance client satisfaction.
  • Ensuring accurate and adequate documentation for all patient files including accounts receivables, billing information and organizing follow-up with patients.
  • Report Adverse Events in accordance with provincial regulatory standards and, where applicable, internal and contractual obligations.
  • Identified and resolved recurring issues by escalating them to relevant departments and following up with clients.
  • Provided prompt and professional support to clients through phone and email.

Pharmacy Assistant

Care IDA Pharmacy
08.2023 - 02.2024
  • Data entry into pharmacy management software.
  • Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
  • Performed administrative duties such as filing documents, faxing forms, answering phones.
  • Verified accuracy of medication orders and entered data into pharmacy system.
  • Organized and maintained patient profiles in the computer system.
  • Communicated with insurance companies for billing purposes.
  • Delivered quality care to customers through close collaboration with pharmacist.

Internship

OcuFLOW, Inc
Toronto, Canada
04.2023 - 07.2023
  • Submission of FDA CDRH pre-submission document.
  • Developing a study design and clinical trial protocol for a post-market age-related macular degeneration (AMD) study comparing the OcuFLOW-CCA device to a predicate device.
  • Developed informed consent forms and case report forms.
  • Reported back to the sponsor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with sponsors, and accepted critiques and suggestions for areas of improvement.

Part-Time Pharmacy Assistant

Shoppers Drug Mart
11.2022 - 05.2023
  • Verified accuracy of medication orders and entered data into pharmacy system.
  • Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Assisted pharmacist in daily operations tasks and administrative tasks.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Answered customer phone calls to address questions and provide assistance with prescriptions.

Clinical Research Coordinator

Nizam's Institute Of Medical Sciences
Hyderabad, India
08.2018 - 07.2019
  • Cross-sectional study on the Effect of Dopaminergic Drugs on Frontal Lobe Functioning and Impulse Control Disorder in Parkinson's Disease Patients. Disease patients.
  • Developed case report forms for data collection at investigational sites.
  • Performed patient assessments, collected and analyzed data, and prepared reports.
  • Maintained accurate up-to-date tracking logs for all aspects of clinical research activities including but not limited to adverse events, serious adverse events, concomitant medications, lab results .
  • Collaborated with internal departments such as Regulatory Affairs and Data Management to ensure that all studies were conducted in accordance with ICH-GCP guidelines.

Education

Master of Science - Regulatory Affairs in Drugs

Northeastern University
Toronto, Ontario
06.2023

Doctor of Pharmacy -

Anurag Group of Institutions
India
08.2020

Skills

  • Experience with data entry
  • Ability to work in a fast-paced environment
  • Knowledge of global medical information and pharmaceutical information
  • Experience with pharmacy management software (Kroll)
  • Customer service and client support
  • Strong analytical skills and problem-solving skills
  • Effective communication skills
  • Deadline management and prioritization
  • Organizational skills and attention to detail
  • Proficient with Microsoft Word, Excel, and PowerPoint, Outlook
  • Patient communication

Timeline

Pharmacy Assistant

Innomar Strategies (Cencora)
03.2024 - Current

Pharmacy Assistant

Care IDA Pharmacy
08.2023 - 02.2024

Internship

OcuFLOW, Inc
04.2023 - 07.2023

Part-Time Pharmacy Assistant

Shoppers Drug Mart
11.2022 - 05.2023

Clinical Research Coordinator

Nizam's Institute Of Medical Sciences
08.2018 - 07.2019

Master of Science - Regulatory Affairs in Drugs

Northeastern University

Doctor of Pharmacy -

Anurag Group of Institutions

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GREESHMA GARUGULA