Grecia Velasco
Rialto
Summary
Developed strong interpersonal and patient care skills in clinical environment, looking to transition into new field. Demonstrated ability to manage patient needs and maintain positive environment. Seeking to apply these transferrable skills to new role and continue professional growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CNA Student
Rialto Post Acute Care
08.2024 - 12.2024
- Maintained a clean and safe environment, reducing the risk of infection and falls.
- Improved patient comfort by providing compassionate and empathetic care.
- Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
- Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
- Enhanced teamwork abilities by collaborating closely with other CNAs, nurses, and healthcare providers to achieve common goals.
- Assisted in the implementation of individualized care plans under the supervision of registered nurses or licensed practical nurses.
- Supported patient mobility by utilizing appropriate assistive devices such as lifts or gait belts during transfers or ambulation exercises.
- Practiced proper infection control measures to prevent cross-contamination between patients and staff members.
- Demonstrated adaptability by working in fast-paced environments and managing multiple tasks simultaneously.
Customer Service/Receptionist/Management
Palm Beach Tan
11.2022 - 09.2024
- I work at the front desk, so I am the first face people see when they come in , but as well have computer knowledge , I take calls and check in people , I also help them find the perfect match of color and toners and also sell and promote out lotions and after care products , I also assist in starting various machines for customers, as well as taking calls from customers, I also help train associates, and help the customers around the salon
- Assisted customers with appointment scheduling, ensuring optimal time management and resource allocation.
- Managed sensitive information with discretion, ensuring client confidentiality at all times.
- Provided administrative support to staff, assisting in the completion of various tasks for improved productivity.
Sales Associate/Customer Service
Highland Community pharmacy
01.2022 - 11.2022
- I worked with customer service, I would help the customers by helping them create their online profile, make appointments, and give them their covid test
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Front Desk Associate
Planet Fitness
06.2020 - 11.2022
- I am an overnight front desk associate, so I help members check in, open a new membership, cancel their current membership, I also clean the gym and maintain everything in check.I also give information through the phone and in person about the gym and our services
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Collected room deposits, fees, and payments.
Education
Associate of Science - Nursing
Chaffey Community College
Fontana, CA05.2027
Graduate Certificate - Certified Nurse Assistant
Chaffey College
Rancho Cucamonga, CA12.2024
High School Diploma -
Carter High School
Rialto, CA05.2020
Skills
- Customer service
- Feeding assistance
- Basic life support
- Adaptable to change
- Healthcare ethics
- Patient care excellence
- Patient safety
- Range of motion exercises
- Infection control procedures
- Personal care assistance
- Activities of daily living ADL support
- Attention to detail
- Empathy and compassionate care
- Certified nursing assistant
- Patient relationship building
- CPR certification
- Cleaning
- Front Desk
- Guest Services
- Microsoft Word
- Computer Skills
- Typing
- Communication skills
- Vital signs monitoring
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- CPR/AED Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Administrative assistant/receptionist, Proficient, 04/22
- Retail customer service, Proficient, 03/22
- Sales skills, Completed, 08/21
Additional Information
I am currently enrolled in college to continue my nursing career and i am looking in to enrolling into a LVN program.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CNA Student
Rialto Post Acute Care
08.2024 - 12.2024
Customer Service/Receptionist/Management
Palm Beach Tan
11.2022 - 09.2024
Sales Associate/Customer Service
Highland Community pharmacy
01.2022 - 11.2022
Front Desk Associate
Planet Fitness
06.2020 - 11.2022
Associate of Science - Nursing
Chaffey Community College
Graduate Certificate - Certified Nurse Assistant
Chaffey College
High School Diploma -
Carter High School
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- CPR/AED Certification
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