Summary
Overview
Work History
Education
Skills
Timeline
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Grecia Flores

Carlsbad,CA

Summary

Dedicated and customer-focused retail associate with a proven track record of providing exceptional service in fast-paced retail environments. Skilled in building rapport with customers, driving sales, and maintaining a tidy and organized store space. Adept at multitasking and collaborating with team members to achieve store goals

Overview

9
9
years of professional experience

Work History

Retail Associate

Talbots
04.2024 - Current
  • Handled returns and exchanges efficiently, adhering to company guidelines, and promptly addressed customer inquiries on store policies, minimizing returns while maximizing satisfaction.
  • Boosted sales through personalized product recommendations and proactive promotion of complementary items.
  • Delivered friendly and helpful service to clients, fostering satisfaction and loyalty. Assisted customers with purchases, product location, and enrollment in rewards programs.

Barista

Lofty Coffee
11.2022 - 12.2024
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Retail Associate

Birkenstock
08.2017 - 09.2021
  • Serviced multiple customers at once, multi-tasked, and enthusiastically handled special projects
  • Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits, and suggested items to match needs
  • Selected, recommended, and helped obtain or locate merchandise based on customer desire needs.

Bakery Clerk

Elizabethan Desserts
08.2015 - 03.2017
  • Informed customers about baked goods quality to foster ongoing support and company mission while maintaining expertise in various bakery items to aid in customer selections.
  • Developed strong relationships with regular customers, fostering loyalty and repeat business.

Education

Associate of Science - Biology

California State University San Marcos
San Marcos, CA
2025

Skills

  • Cash Register Operation
  • Product Merchandising
  • Brand representation
  • Positive and engaging demeanor
  • Customer Engagement
  • Sales proficiency
  • Money Handling
  • Order Processing
  • Relationship Building
  • POS System Operation
  • Store Opening and Closing
  • Conflict Resolution

Timeline

Retail Associate

Talbots
04.2024 - Current

Barista

Lofty Coffee
11.2022 - 12.2024

Retail Associate

Birkenstock
08.2017 - 09.2021

Bakery Clerk

Elizabethan Desserts
08.2015 - 03.2017

Associate of Science - Biology

California State University San Marcos

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Grecia Flores