GRECIA DE LA O
Whittier
Summary
An enthusiast for healthcare administration who is committed to boosting patient care, increasing operational effectiveness, and fostering strategic growth in healthcare companies. Developed strong organizational and communication skills in a collaborative and fast-paced environment. Proven ability to manage multiple tasks, meet deadlines, and contribute to team objectives. Seeking to transition into a new field, utilizing transferrable skills to drive success in diverse professional settings.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Patient Experience Intern
UCI Medical Center
08.2024 - Current
- Patient input was monitored using questionnaires and direct conversation to identify patterns and for service improvement.
- Contributed to initiatives to improve hospital service efficiency, which had a direct impact on patient satisfaction.
- Assisted patients with their concerns and helped resolve any issues; answered call lights.
- Collaborated with staff to resolve patient problems and improve the overall patient experience.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Server
The Cellar Restaurant
08.2024 - Current
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
Education
Bachelor of Science - Healthcare Administration
California State University, Long Beach
Long Beach, CA05.2025
Skills
- Strong Communication
- Team Leadership
- Process Improvement
- Critical Thinking
- Customer Service Excellence
- Time Management
- Quick learner
Certification
Excel Essential Training, Microsoft 365
Accomplishments
- Academic Excellence: Exhibited a solid grasp and command of healthcare management subjects by maintaining a high GPA consistently throughout the years.
- Public Speaking and Communication: Strengthened public speaking and communication abilities by presenting healthcare management themes to audiences.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Experience Intern
UCI Medical Center
08.2024 - Current
Server
The Cellar Restaurant
08.2024 - Current
Bachelor of Science - Healthcare Administration
California State University, Long Beach
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