Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Grecia Cortés Rodríguez

Edmonton,AB

Summary

I just move from Penticton, BC almost a year ago with my husband and my 8 year old boy and I'm seeking for a new opportunity to find the right place to grow more.

I'm a responsible, organized and motivated woman that has strong work ethic, adaptability and ca be multitasking, I offer all my experience from all of my jobs and the commitment that if I don’t know something I will learning.

I can work full time, they needed days, and start right away, if you chose me I promise I'll do a great job, we can all grow together

Thank you.

Overview

4
4
years of professional experience

Work History

Sales Advisor

Sherwood Park Volkswagen
Sherwood Park, AB
03.2023 - 01.2024
  • To be honest this is one of the best places I ever work with and I started here because I moved from Penticton, BC
  • Worked with new incomers and go through the whole process with them, explained every step and answered every question they had
  • Due my Spanish I was able to build good relationships and build trust with latin people or people that didn’t know english very well and create more business for the company
  • Always had a good communication with other departments to ensure successful delivery of the vehicle
  • Daily cold calls and follow ups
  • Created my own marketing content on social media to increase the sales
  • Great communication skills in both languages
  • Leveraged CRM system to manage sales activities and track sales performance and utilized the CRM software to track progress of sales initiatives
  • Always managed customer expectation
  • Managed sales negotiations and explained financing options
  • Educated customers about sales processes, warranty requirements and service standards
  • Developed a great listening skill

Sales Advisor

Penticton Honda
Penticton, BC
03.2022 - 02.2023
  • Learned new skills like negotiation
  • Answered any question my clients might have not only about product (vehicle) but any question about finance, rates, etc.
  • Identified customer needs and wants to find the perfect product for them
  • Manage customer expectations
  • For 6 months he had this dynamic where the first thing we needed to do was 100 cold calls so I have a lot of confidence to talk to people on the phone and do follow up
  • Resolved customer complaints in a timely manner
  • Followed up with customers post-sale for feedback on product satisfaction

Customer Service Representative

McDonald’s
Penticton , BC
11.2021 - 02.2022
  • General help
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • General cleaning

Cashier and Waitress

Tequila Vallarta
Penticton, BC
03.2020 - 10.2021
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service to ensure repeat customers.
  • Learned how to work under pressure

Education

High School Diploma -

Preparatoria ICA
Morelia Mexico
06-2017

Skills

  • Upselling Strategies
  • Product Demonstrations
  • Coaching and Mentoring
  • Fluent in Spanish
  • Work under pressure
  • Learn fast
  • Willing to learn
  • Responsible
  • Problem-solving person
  • I know how to listen
  • I adapt quickly
  • Work as a team
  • CRM Proficiency
  • Sales Experience
  • Sales Training
  • Customer Service Experience
  • Building Rapport
  • Promotional Understanding

Languages

Spanish
Native/ Bilingual
English
Full Professional

Timeline

Sales Advisor

Sherwood Park Volkswagen
03.2023 - 01.2024

Sales Advisor

Penticton Honda
03.2022 - 02.2023

Customer Service Representative

McDonald’s
11.2021 - 02.2022

Cashier and Waitress

Tequila Vallarta
03.2020 - 10.2021

High School Diploma -

Preparatoria ICA

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Grecia Cortés Rodríguez