Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Great Urukpeoghene

Windsor,ON

Summary

Experienced Technical Support Representative with over 3 years of experience in Technical Support & Customer Service. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, skilled in working under pressure, and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Supervisor Tier 2 Technical Support

Sutherland Global Services
Windsor , ON
04.2016 - 12.2019
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Handled 20+ calls per day to address customer inquiries and concerns.

Quality Control & Machine Operator

Chrysler Automobile
04.2018 - 09.2018
  • Communicated with production team members about quality issues.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Monitored performance and generated reports detailing quality of product and defect rates.
  • Completed precise measurements using special tools.

Senior Sales Representative

Kognitive Marketing Inc.
09.2016 - 02.2018
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Upsold warranties and complementary products to customers through persuasive marketing techniques.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Managed and motivated sales team to increase revenue every week.
  • Increased customer satisfaction ratings by successfully resolving challenges.
  • Became overall sales leader by surpassing sales goals every week
  • Developed exceptional interpersonal, speaking and listening skills from talking with both customers and upper management.

Education

Network Administrator Technician

St. Clair College of Applied Arts And Technology
Windsor, ON

High School Diploma -

Great Lakes Collage
Toronto, ON
04.2014

Skills

  • Project Maintenance
  • Technical and Diagnostic Support
  • Multitasking and Time Management
  • Computers and Technology
  • Administrative Expertise
  • Implementation Strategies
  • Customer Satisfaction
  • Technical Support
  • Tier 3 Technical Support
  • First-Tier Technical Support

Certification

  • Certified Project Manager Profesional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Whether you think you can or whether you think you can’t, you’re right!
Henry Ford

Timeline

Quality Control & Machine Operator

Chrysler Automobile
04.2018 - 09.2018

Senior Sales Representative

Kognitive Marketing Inc.
09.2016 - 02.2018

Supervisor Tier 2 Technical Support

Sutherland Global Services
04.2016 - 12.2019

Network Administrator Technician

St. Clair College of Applied Arts And Technology

High School Diploma -

Great Lakes Collage

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Great Urukpeoghene