Graziela Nequia
Hamilton,ON
Summary
To help the company provide the best service to the customer in accordance to its policy. This can be achieved by learning new skills and and enhancing skills I have acquired over the years of my professional life.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Tech Support
Concentrix
07.2017 - 10.2025
- I help customers fix issues on their electronic devices, transfer them to the right department and make appointments as needed. I also help junior level employees by giving them advise on how to help customers better. I have multiple jobs and help the customers accordingly. I also manage my time by scheduling on when to communicate with the customers.
Cashier at the Burger Station
Nations Fresh Food
09.2014 - 07.2017
- I started working at Deli station as a customer service. Other than helping customers meet their needs, I also helped priced some merchandise and helped with the incoming deliveries. A year later, I was transferred to the Burger Station, where I worked as a cashier, helped with the cleaning and made condiments.
McDonalds, Multiple Locations
08.2004 - 09.2014
- I was started as a cashier, was trained for the kitchen and drive thru and became a crew trainer few years later. I was a cashier, cleaned when needed and later on trained new hires.
Education
Business Administration
Mohawk College
Advertising and Marketing Communications Management
Mohawk College
01.2025
Accounting
Sheridan College
01.2004
High School Diploma - undefined
Father Michael McGivney Catholic Secondary School
01.1998
Skills
- Excellent organizational skills
- Great with customer service
- Eager to learn
- Very dedicated
- Time management
- Problem-solving
- Teamwork and collaboration
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
Accomplishments
- Achieved customer satisfaction by going above and beyond.
- Documented and resolved customer concerns and issues by thorough troubleshooting steps.
- Knoowledge of Apple Products.
Languages
English
Full Professional
Certification
- Certified Senior Tech Support, Concentrix - January 2023 to October 2025
Timeline
Senior Tech Support
Concentrix
07.2017 - 10.2025
Cashier at the Burger Station
Nations Fresh Food
09.2014 - 07.2017
McDonalds, Multiple Locations
08.2004 - 09.2014
Advertising and Marketing Communications Management
Mohawk College
Accounting
Sheridan College
High School Diploma - undefined
Father Michael McGivney Catholic Secondary School
Business Administration
Mohawk College