Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

GRATIACE NGASA MBALA

Windsor,ON

Summary

I am a skilled and motivated individual who uses educational knowledge and industry expertise to achieve cutting-edge results. I am ready to develop new skills and grow my knowledge by gaining practical experience. I am a quick learner and am familiar with common software applications and research methodologies.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Employment Consultant

College Boreal-Employment Option
07.2022 - Current
  • Enhanced client satisfaction by providing personalized employment consulting services and tailored career advice.
  • Collaborated with employers to identify job openings, matching candidates with suitable opportunities for success.
  • Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
  • Conducted comprehensive assessments of client skills and experience, creating detailed career profiles for targeted job searches.
  • Assisted clients with navigating online job search platforms, streamlining the application process for greater efficiency.

Immigration Placement Agent

College Boreal
12.2021 - 07.2022
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Expanded customer base through effective networking, cold calling, and relationship-building strategies.
  • Streamlined internal processes for improved efficiency and productivity within the agency.
  • Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
  • Establish a strong partnership with different organizations in Windsor - Essex County

Community Agent and TUTOR

Windsor Essex Kent Francophone Community Center (C
04.2013 - 07.2017
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Provided constructive feedback on homework assignments, helping students identify areas for improvement and develop stronger study habits.
  • Improved students'' understanding of mathematical concepts by utilizing visual aids, hands-on activities, and real-life applications.
  • Boosted student confidence in problem-solving by providing individualized support and targeted feedback during tutoring sessions.

Science and Math Tutor

CSC Providence (Holy Trinity Catholic Secondary Sc
02.2013 - 07.2017
  • Improved students'' understanding of mathematical concepts by utilizing visual aids, hands-on activities, and real-life applications.
  • Boosted student confidence in problem-solving by providing individualized support and targeted feedback during tutoring sessions.
  • Enhanced student retention of math skills with engaging lesson plans and regular practice exercises.
  • Collaborated with other tutors to share best practices and develop effective teaching strategies for diverse learning styles.
  • Participated in professional development opportunities to expand knowledge base and enhance tutoring effectiveness.

Education

Master of Arts - Counselling Psychology

Master of Arts in Counseling Psychology
Toronto, ON
03.2025

Bachelor of Arts - Psychology

LAURENTIAN UNIVERSITY
Greater Sudbury, ON
11.2020

High School Diploma -

Csc Providence
Windsor, ON
06.2010

Skills

  • Communication and Interpersonal Skills
  • Compassion: the ability to display compassion when communicating with clients by adopting a cheerful, understanding tone and remaining sympathetic while addressing their issues
  • Empathy and Active Listening: I went above and beyond to understand the feelings of the clients I worked with by being attentive and providing the most excellent support possible as a peer support volunteer
  • Individual Support: I have an outstanding capacity to provide confidential one-on-one support over the phone to clients from various backgrounds with a range of issues and needs This was demonstrated by the fact that I could successfully assist a client who was going through a lot of difficulties in their romantic relationship by validating their feelings and advising them to see a therapist through the Centre to support them even further
  • Problem Solving and Adaptability
  • Maintaining Composure: I kept my composure despite working under pressure, especially when providing emotional support on issues about domestic abuse and violence while I was a peer support volunteer
  • Research: I facilitated research on students' understudied subjects
  • Initiative: Increase workplace efficiency by taking the initiative to become proficient in confidentiality
  • Teamwork and Relationship Building
  • Collaboration: exhibits an incredible ability to establish connections with committee members, corporate sponsors, and community members and work as a team player
  • Leadership: leads by example and provides personal support to my clients looking for work I have also had to deliver feedback using empathy and active listening skills in sensitive/difficult conversations with my mentee
  • Community Engagement: get involved in the community by helping others and creating more than just partnerships with Collège Boréal

Languages

English
Full Professional
French
Native or Bilingual
Swahili
Native or Bilingual

Certification

  • Refugee Mental Health Certificate, University of Toronto— May 2021- April 2022
  • Settlement Program Certificate- OCASI- November 2022
  • Bilingualism certificate - Laurentian University - Sept2019- April 2020
  • Health and safety training-Laurentian University-May - July 2021
  • Certificate in Nursing Practice with Indigenous Peoples - Laurentian University - Sept - December 2017
  • Certificate for the prevention of bullying and harassment - Francophone Community Center of Windsor-Essex-Kent - November 2014

Timeline

Employment Consultant

College Boreal-Employment Option
07.2022 - Current

Immigration Placement Agent

College Boreal
12.2021 - 07.2022

Community Agent and TUTOR

Windsor Essex Kent Francophone Community Center (C
04.2013 - 07.2017

Science and Math Tutor

CSC Providence (Holy Trinity Catholic Secondary Sc
02.2013 - 07.2017

Master of Arts - Counselling Psychology

Master of Arts in Counseling Psychology

Bachelor of Arts - Psychology

LAURENTIAN UNIVERSITY

High School Diploma -

Csc Providence

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