Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Timeline
Generic

Grasiele Camargo Galbier

East York,Toronto

Summary

Extensive experience in the commercial field, specializing in client prospecting and retention. I have had the opportunity to work in companies across different sectors, allowing me to develop various skills and face challenges with distinct aspects. Proficient in developing tools and work methodologies, creating management reports, handling administrative tasks, identifying improvement opportunities, drafting, and proposing process enhancements. Possess strong verbal and written communication skills, analytical abilities, and effectiveness in understanding and communicating corporate values and vision, integrating them into the local organizational culture, and contributing to personnel management and development.

Overview

7
7
years of professional experience

Work History

Sales Executive

OMIE
09.2019 - 04.2020
  • Involved in business development, including client prospecting, delivering system demonstrations, and selling systems and technology
  • Managed client implementation processes, ensuring high levels of satisfaction and retention
  • Supported general office tasks, contributing to operational efficiency and customer satisfaction

Customer Service

TERESA PEREZ TOURS
06.2017 - 06.2018
  • Provided exceptional customer service to clients and consumers in the luxury travel sector
  • Managed client inquiries and demands for luxury products
  • Assisted clients in selecting appropriate travel packages, ensuring a personalized luxury experience.

Customer Service Consultant

LUFTHANSA TT OPERADORA
05.2013 - 04.2017
  • Delivered top-tier customer service using the AMADEUS system for efficient booking management
  • Handled reservations for customized tour packages, ship cabins, and luxury train journeys
  • Performed administrative tasks to support smooth operations and enhance customer experience.

Education

Postgraduate Marketing Management -

Georgian College
01.2024

English Language Proficiency -

ILAC International Language Academy of Canada
01.2023

Tourism -

University Nove de Julho
01.2004

Skills

  • Sales and market development
  • Lead prospecting
  • Market trends understanding
  • Professional Networking
  • Business Networking
  • Customer Segmentation

Extracurricular Activities

Recording of Tourism Program GNT – Consulate of Switzerland – Switzerland 2014 Business Fair - Good Bay Trentino – Italy 2013 Participation in ABAV Fair 2013 and 2014 Participation in WTM Fair 2015 Participation in National LCO Meeting - Lufthansa City Center Brazil 2014

Timeline

Sales Executive

OMIE
09.2019 - 04.2020

Customer Service

TERESA PEREZ TOURS
06.2017 - 06.2018

Customer Service Consultant

LUFTHANSA TT OPERADORA
05.2013 - 04.2017

Postgraduate Marketing Management -

Georgian College

English Language Proficiency -

ILAC International Language Academy of Canada

Tourism -

University Nove de Julho
Grasiele Camargo Galbier