Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grant Ward

Manager
Rowland Heights

Summary

Dynamic manager with a proven track record at The Cheesecake Factory, excelling in team leadership and customer service. Skilled in operations management, I enhanced customer satisfaction through effective dispute resolution and mentoring, achieving a notable increase in team productivity. Committed to strategic planning and fostering a positive work environment.

Overview

10
10
years of professional experience

Work History

Manager

The Cheesecake Factory
05.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Server/Support Manager

The Cheesecake Factory
04.2018 - 05.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Took on Management roles and duties as a support manager.

Server

Olive Garden
02.2017 - 04.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Host/Takeout/Expo Runner

Red Robin
02.2015 - 04.2018
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Answered customer questions about hours, seating, and menu information.

Education

GED -

Mt. San Antonio College
Walnut, CA
05.2001 -

High School Diploma -

Ruben S. Ayala High School
Chino Hills, United States
05.2001 -

Skills

Team leadership

Operations management

Strategic planning

Decision-making

Time management

Customer service

Goal setting

Coaching and mentoring

Timeline

Manager

The Cheesecake Factory
05.2023 - Current

Server/Support Manager

The Cheesecake Factory
04.2018 - 05.2023

Server

Olive Garden
02.2017 - 04.2018

Host/Takeout/Expo Runner

Red Robin
02.2015 - 04.2018

GED -

Mt. San Antonio College
05.2001 -

High School Diploma -

Ruben S. Ayala High School
05.2001 -

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