Grant Stephenson
Kamloops,BC
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Always available for staff with questions or concerns and supporting them. Working along side staff to promote a strong rapport with hundreds of employees allowing for positive results on a daily basis. Very confident dealing with situations that require positive resolution, with ability to seek input fro peers.
Overview
28
28
years of professional experience
Work History
Duty Manager
Costco
Kamloops
09.1995 - Current
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Trained employees in essential job functions.
- Analyzed sales data to identify opportunities for growth and improvement.
- Achieved results by working with staff to meet established targets.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Coordinated with suppliers and vendors to determine availability of required materials.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Conducted routine inspections to check quality and compliance with established specifications.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted regular performance appraisals of staff to determine compliance of goals and objectives.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Education
High School Diploma -
Duchess Park Secondary
Prince George, BC06.1986
Skills
- forklift trainer
- able to multi task
- work well in a team atmosphere, as well independently
- very reliable, punctual and committed to safety
Biking, hiking and kyaking
I transferred to Kamloops from Prince George, after spending 25 years at the Costco there. Enjoy the area very much. Local trails and lakes are great for enjoying down time with my wife.
Timeline
Duty Manager
Costco
09.1995 - Current
High School Diploma -
Duchess Park Secondary