Grant Purslow
Medicine Hat,AB
Summary
Accomplished Manager offering 24 years of experience in the industry. Polished and articulate professional adept at relating and engaging sales specialists, sales managers, potential customers, and diverse levels of sales and administrative personnel. Highly knowledgeable, lots of experience and driven to succeed. Proven to excel at various sales approaches and techniques.
Overview
27
27
years of professional experience
Work History
General Manager
Volkswagen Medicine Hat
Medicine Hat, Alberta
11.2022 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
General Sales Manager
Volkswagen Medicine Hat
Medicine Hat, AB
12.2021 - 10.2022
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies. • Mentored and directed by conducting one-on-one meetings with salespeople. • Identified weaknesses and implemented sales and business practices training to improve performance. • Maintained department profitability while controlling expenses and promoting customer satisfaction. • Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals. • Stayed up-to-date on company products and services. • Updated and maintained dealership website and social media accounts. • Reviewed inventory data to make adjustments, evaluate forecasts and meet demands. • Reviewed KPIs daily and implemented critical adjustments to increase performance for each metric. • Established customer-centric culture to build loyalty and retention.
Sales Manager
Murray Chevrolet Cadillac Medicne Hat
Medicine Hat, AB
08.2020 - 12.2021
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends. • Maintained professional network of potential clients and business opportunities. • Developed and implemented new sales strategies to update product lines. • Created and maintained sales environment to support business objectives. • Performed sales consultations and educated clients on products and services. • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives. • Researched and communicated competitive activity to influence marketing plans and sales tactics. • Researched and capitalized on emerging opportunities to build business and expand customer base.
General Sales Manager
Davis GMC Buick (Medicine Hat) Ltd.
Medicine Hat, AB
02.2019 - 07.2020
- Maintained department profitability while controlling expenses and promoting customer satisfaction. • Reviewed KPIs daily and implemented critical adjustments to increase performance for each metric. • Updated and maintained dealership website and social media accounts. • Mentored and directed employees by conducting one-on-one meetings with salespeople. • Reviewed inventory data on a weekly basis to make adjustments, evaluate forecasts and meet demands. • Cultivated and deepened high-performance sales team. • Identified weaknesses and implemented sales and business practices training to improve performance. • Owned profitability for all departments and achieving growth. • Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies. • Managed, hired and trained high-performing sales and support team, maximizing overall profitability by setting benchmarks throughout budget development with a heavy focus on hiring to fit the store culture.
Sales Manager
Village Honda
Calgary, AB
01.2017 - 01.2019
- Mainly focused as New Vehicle Sales Manager but stepped in as Used Car Manager when needed • Participating in monthly marketing meetings and planning for the upcoming month within budget • Leading and training a sales team of 14 towards sales goals and gross profit objectives while raising customer satisfaction • Aid in training of lot attendants and Finance Managers with hiring and transitions • Provide sale figures to my sales team, help close any vehicle purchases while achieving customer's budgetary goals with the vehicle that will satisfy their needs • Aid in preparation of projections and forecasts of sales levels, gross profit targets, marketing initiatives, and internet lead sources • Spear-heading the launch of dedicated Internet Sales Department • Manage the Internet Sales and lead sources for New and Used vehicles and administer results tracking • Manage New and Used Vehicle Inventory, forecasting, inventory ordering, sourcing and dealer trades.
Sales Manager
Kramer Mazda
Calgary, AB
12.2011 - 09.2016
- Served time as New Vehicle Sales Manager and Used Vehicle Sales Manager • Leading and training a sales team of 10 towards sales goals and gross profit objectives with high customer satisfaction • Aid in training of lot attendants, delivery coordinators and Finance Managers with hiring and transitions • Provide sale figures to my sales team, help close any vehicle purchases while achieving customer's budgetary goals with the vehicle that will satisfy their needs • Aid in preparation of projections and forecasts of sales levels, gross profit targets, marketing initiatives, Internet lead sources • Manage the and internet Sales and lead sources for New and Used vehicles and administer results tracking • Manage New and Used Vehicle Inventory, forecasting, inventory ordering, sourcing and dealer trades
Financial Services Manager
Kramer Mazda
Calgary, AB
02.2010 - 12.2011
- Demonstrated knowledge of warranties and protection packages, and the ability to explain these programs to the customer • Demonstrated an aptitude for processing contracts, bills of sale and funding contracts accurately and efficiently • Achieved and maintained an gross profit average per unit of over $1,800 on both new and used vehicles.
Financial Services Manager
Stampede Pontiac Buick GMC Ltd
Calgary, AB
07.2009 - 01.2010
Desking Manager
Stampede Pontiac Buick GMC Ltd
Calgary, AB
01.2009 - 01.2010
Internet Sales Manager and Lease Manager
Stampede Pontiac Buick GMC Ltd
Calgary, AB
05.2006 - 01.2009
Sales Representative
Stampede Pontiac Buick GMC Ltd
Calgary, AB
04.2002 - 01.2010
Lot Attendant
Stampede Pontiac Buick GMC Ltd
Calgary, AB
04.1998 - 04.2002
Education
BBA - Automotive Marketing and Management
Northwood University
05.2007
Graduate -
Canadian Automotive Institute
Barrie, ON08.2006
Bachelor of Commerce - Business Administration
Georgian College
Barrie, ON08.2006
Mount Royal College
2001
Southern Alberta Institute of Technology
Skills
- Forecasting
- Goal setting
- Inventory Management
- Organization skills
- Team player
- Time management
- Dealership operations
- Sales planning and implementation
- Budgeting and finance
- Customer service and retention
- Advertising and marketing
- Goal attainment
- Profitability improvement
- Sales leadership
- Leadership and team building
- Training and coaching
- Brand-building strategies
- Sales process
- Promotional sales events
- Rapport and relationship building
- Market intelligence
- Recruiting and Hiring
Accomplishments
- An energetic and successful customer-focused sales professional with a proven track record at Volkswagen Medicne Hat, Murray Chevrolet, Davis GMC, Village Honda, Kramer Mazda and Stampede GMC • 2024 Pathfinder Award Winner for JV Driver Group • Increased sales volume at top volume dealer for Western Canada year over year • Increased sales gross profit per unit since taking over and year over year • Increased Customer Satisfaction Index since taking over and year over year Qualifications • Completed First Canadian 5-Day Comprehensive Course 2010 • Completed Telephone Etiquette Course 2012 • Completed Travers Sales Training Management Boot Camp in Houston, TX 2012 • AMVIC Licensed since 2002 • Well versed in PBS, Quorum, Advent, CDK, One-Eighty, Microsoft Word, Excel and PowerPoint. Industry Volunteer Experience Co-captain for Team General Motors at Barrie Auto Show September 2004 • Organized and managed a team of thirty individuals
Timeline
General Manager
Volkswagen Medicine Hat
11.2022 - Current
General Sales Manager
Volkswagen Medicine Hat
12.2021 - 10.2022
Sales Manager
Murray Chevrolet Cadillac Medicne Hat
08.2020 - 12.2021
General Sales Manager
Davis GMC Buick (Medicine Hat) Ltd.
02.2019 - 07.2020
Sales Manager
Village Honda
01.2017 - 01.2019
Sales Manager
Kramer Mazda
12.2011 - 09.2016
Financial Services Manager
Kramer Mazda
02.2010 - 12.2011
Financial Services Manager
Stampede Pontiac Buick GMC Ltd
07.2009 - 01.2010
Desking Manager
Stampede Pontiac Buick GMC Ltd
01.2009 - 01.2010
Internet Sales Manager and Lease Manager
Stampede Pontiac Buick GMC Ltd
05.2006 - 01.2009
Sales Representative
Stampede Pontiac Buick GMC Ltd
04.2002 - 01.2010
Lot Attendant
Stampede Pontiac Buick GMC Ltd
04.1998 - 04.2002
BBA - Automotive Marketing and Management
Northwood University
Graduate -
Canadian Automotive Institute
Bachelor of Commerce - Business Administration
Georgian College
Mount Royal College
Southern Alberta Institute of Technology
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