Grant Mayele
London
Summary
Responsible Customer Solutions Specialist providing exceptional service by anticipating and preventing issues and following up with customers. Smart candidate with experience analyzing reports and data and keeping records of customer interactions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GreenShield
05.2024 - 12.2024
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Solutions Specialist
Dominion AutoMobile Association
05.2023 - 07.2024
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service
- Escalated customer issues to management for appropriate action to be taken
Education
High School Diploma -
Mother Teresa Catholic Secondary School
London, ONBachelor of Arts - Information Technology
York University
Toronto, ON06.2026
Skills
- Record preparation
- Complaint resolution
- Account updating
- Goal Setting and Achievement
- De-Escalation Techniques
- Interpersonal Communication
- Active Listening
Languages
English
French
Certification
Google UX Design Professional Certificate
Completed - 2024/09/18, 3.9/4 GPA
Google UX Design. Building Wireframe,e High Fidelity Designs and prototypes, Empathize, Define, ideate and UX Research.
Timeline
Customer Service Representative
GreenShield
05.2024 - 12.2024
Customer Solutions Specialist
Dominion AutoMobile Association
05.2023 - 07.2024
Bachelor of Arts - Information Technology
York University
High School Diploma -
Mother Teresa Catholic Secondary School
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