Summary
Overview
Work History
Education
Skills
Awards
Additional Information
Timeline
Generic

Grant Malo

Vancouver

Summary

Professional retail worker with proven ability to deliver exceptional customer service and maintain organized, efficient store operations. Skilled in inventory management, sales, and merchandising, with strong emphasis on teamwork and achieving results. Reliable and adaptable, adept at navigating changing needs and ensuring smooth daily functions. Strong communication and problem-solving skills contribute to positive experience for guests.

Overview

28
28
years of professional experience

Work History

Store Associate

Winners
11.2023 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Recipient of "Joy award" January 2023 and December 2024.

Front Of House

Rubble Rock and Gem
08.2022 - Current
  • Multiple role position. Maintains front of house
  • Provides customers service,and knowledge of crystals, rock, and gemstones.
  • handles cash and customer orders, fills online orders, product knowledge regarding different gemstone types including but not limited to countries of origin, metaphysical properties and current trends and popularity.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Onboard Host

The Rocky Mountaineer
04.2022 - 10.2024
  • Multiple role position. Downstairs dining car: Provided breakfast and lunch services. Upstairs viewing car: Tended bar and served drinks accompanied by snacks. Story teller of surrounding environment, local communites and historical facts and figures.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Utilized a diverse range of narrative styles to appeal to varied audiences, ensuring consistent satisfaction ratings from event organizers.
  • Increased awareness of social issues by weaving relevant themes into compelling narratives shared at fundraisers or benefit events.
  • Provided constructive feedback to fellow storytellers during peer review sessions, facilitating growth in skill development within the community.

Customer Service Specialist, Grocery Expert, Cashier

Fresh Street Market
05.2020 - 08.2022
  • Developed strong relationships with vendors to ensure timely product delivery and improve stock availability.
  • Self-motivated, with a strong sense of personal responsibility.
  • Supported store operations through cross-functional collaboration with other departments as needed.
  • Proactively identified areas for potential improvement in-store processes and procedures, implementing changes as needed to enhance overall efficiency.
  • Enhanced store efficiency by implementing effective inventory management systems and procedures.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Expert of the month award June and October 2021

Guest Services Attendant Supervisor

The H.R. McMillan Space Centre
05.2019 - 07.2021
  • Front desk Supervisor. Delegated daily duties and breaks.
  • Monitored box office sales, greeted guests, and large groups, both family and school.
  • Cash handling, including daily deposits and safe balancing.
  • Escorted guests in and out of planetarium theatre. Oversaw room rentals, special events.
  • Greeted visitors and customers upon arrival, including large groups and schools fieldtrips offered assistance, and answered questions to build rapport and retention.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the company brand.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Scheduled and assigned daily work and activities for team members.


Grocery Clerk/Lead Hand

Buy-Low Foods
09.2015 - 05.2020
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
  • Collaborated with other department supervisors to achieve overall store goals and objectives.
  • Maximized profitability by conducting regular price checks, updating pricing labels accurately, and adjusting promotions as needed.
  • Promoted sales growth by creating eye-catching merchandise displays and implementing promotional strategies.

ASM/Barista

Delany's Coffee Shop
01.2009 - 01.2015
  • Worked alongside manager in daily operations. Delegated work, placed and received orders, managed invoices. Cash and safe handling. Product handling.

Teacher Helper

Karen Robinson
09.1997 - 05.1998
  • Responded to student needs and questions promptly.
  • Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
  • Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.


Education

Secondary School - Professional Counselling Diploma

Rhodes Wellness College
Vancouver
11-2025

Skills

  • Front Desk
  • Host
  • Guest Services
  • Customer Service
  • Cash Handling

Awards

Partner of the Quarter., February 2000, Starbucks recognition award for the quarterly year.

Additional Information

  • Relevant Skills: I have worked in the retail, hospitality, and customer service industry for over 20 years.
  • My love for customer satisfaction is what keeps me here. I have a strong passion for providing service and creating an exceptional experience for my guests. I am a caring and enthusiastic individual who takes pride in one's work.
  • I have the ability and can create strong connections with my clients which allows me to understand and cater to their personal needs or concerns.

Timeline

Store Associate

Winners
11.2023 - Current

Front Of House

Rubble Rock and Gem
08.2022 - Current

Onboard Host

The Rocky Mountaineer
04.2022 - 10.2024

Customer Service Specialist, Grocery Expert, Cashier

Fresh Street Market
05.2020 - 08.2022

Guest Services Attendant Supervisor

The H.R. McMillan Space Centre
05.2019 - 07.2021

Grocery Clerk/Lead Hand

Buy-Low Foods
09.2015 - 05.2020

ASM/Barista

Delany's Coffee Shop
01.2009 - 01.2015

Teacher Helper

Karen Robinson
09.1997 - 05.1998

Secondary School - Professional Counselling Diploma

Rhodes Wellness College

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Grant Malo