Grant Lyon
Toronto
Summary
Experienced Bartender/Server with 8 years in the hospitality industry, known for providing exceptional customer service in fast-paced environments. Skilled in craft cocktails, beer and wine knowledge, and food service, with a strong ability to multitask and engage guests to enhance their experience. Efficient in handling high-volume shifts, cash handling, and POS systems. Passionate about creating a welcoming atmosphere and ensuring customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender/Server
Marked Restaurant
Toronto
05.2022 - 08.2024
- Conducted proper housekeeping to clean bar area
- Recognized VIP customers immediately and provided special treatment, including preferred tables
- Stayed up to date on latest in mixology trends, bar equipment and sanitation standards
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs
- Answering customer inquiries regarding drink selection, helping to choose specialty cocktails for events
Bartender/Server
The Office Pub
Toronto
04.2018 - 10.2021
- Stayed up to date on latest in mixology trends, bar equipment and sanitation standards
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
- Managed closing duties, including restocking items and reconciling cash drawer
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
- Collected food, wine and appetizer orders from patrons and promoted upsell items
Manager
Il Fresco
Toronto
01.2018 - 06.2020
- Collected and polished glassware, keeping adequate stock for expected customer loads
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits
- Promoted customer safety by maintaining current list of available ride services for inebriated customers
Event coordinator
Martini Plus Staffing
Toronto
08.2017 - 07.2018
- Upsold latest products and drinks, resulting in 10% increase in sales per monitored period
- Recognized VIP customers immediately and provided special treatment, including preferred tables
- Working closely with owner on daily basis, detailing customer/business inquiries and coordinating events
Education
BBA - Business Management
George Brown College
Toronto, None01-2023
Skills
- Leadership skills
- Ability to work well under pressure
- Receiving and scheduling meetings
- Suggestive selling
- Proven problem-solving expertise
- Excellent communication skills
- Emphasis on organization & time management
Certification
Smart Serve
References
- Mariana Garcia, Company Director, (416) 834-1294, mariana@thepopvilla.com
- Martin Harvey, Company Director, (647) 444-0435, events@martiniplus.com
Timeline
Bartender/Server
Marked Restaurant
05.2022 - 08.2024
Bartender/Server
The Office Pub
04.2018 - 10.2021
Manager
Il Fresco
01.2018 - 06.2020
Event coordinator
Martini Plus Staffing
08.2017 - 07.2018
BBA - Business Management
George Brown College