Grant Johnson
Roseville,CA
Summary
Results-driven professional with a strong focus on managing key client accounts and driving business growth. Demonstrated success in implementing effective account strategies and optimizing client engagement. Thrives in collaborative team environments, consistently achieving impactful results. Adapts seamlessly to evolving business environments, ensuring continued success in delivering exceptional outcomes.
Overview
12
12
years of professional experience
Work History
Executive Account Manager
FlexCare Medical Staffing
12.2014 - 09.2024
- Operate as the primary point of contact for all matters specific to assigned accounts.
- Focus on customer service to build and maintain strong, long-lasting relationships with client account representatives.
- Through strategic thinking, ensure timely and successful delivery of solutions according to account’s needs and objectives
- Manage all aspects of account management, including regular phone contact with assigned accounts, job order management, candidate submissions, assignment confirmations, and compliance documentation.
- Forecast and track key account metrics and host weekly, monthly, and quarterly business reviews to increase market share and achieve quarterly goals.
Senior Mngr Client Relations Training Department
FlexCare Medical Staffing
01.2021 - 02.2024
- Provided ongoing training to Account Managers on how to build successful relationships with direct clients and MSP partners to increase fill rates and achieve quarterly goals.
- Trained Account Managers to be more detail orientated and strategic, and to think outside the box to recognize opportunities for growth within their assigned accounts.
- Organized and ran results orientated weekly, monthly, and quarterly calls with Account Managers and their clients to increase marketshare and achieve quarterly goals.
- Hosted quarterly training sessions with Client Relations Team on a variety of topics, including internal and external sales tactics, relationship building, increasing efficiencies, and market trends.
Healthcare Recruiter
FlexCare Medical Staffing
05.2012 - 12.2014
Education
B.S - Business Management
San Jose State University
01.2005
Skills
- Customer Service
- Building Long Term Relations
- Strategic Thinking
- Detail Orientated
- Verbal and Written Communication Skills
- Proficient with Microsoft Office, Excel, and Salesforce
- Results Orientated Sales
Phone
cell, 916-949-9587
Timeline
Senior Mngr Client Relations Training Department
FlexCare Medical Staffing
01.2021 - 02.2024
Executive Account Manager
FlexCare Medical Staffing
12.2014 - 09.2024
Healthcare Recruiter
FlexCare Medical Staffing
05.2012 - 12.2014
B.S - Business Management
San Jose State University
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