Grant Giek
Manotick P.O. Box 672,Ontario
Summary
Logical Dairy Manager with solid understanding of product rotation. Well-trained professional with demonstrated communication, task prioritization and decision making skills.
Overview
23
23
years of professional experience
Work History
Dairy Clerk/Frozen Food Clerk
Mcdonough's Your Independent Grocer
02.2016 - 12.2022
- Trained new dairy clerks on rotation systems, product management and customer service.
- Supported store reputation for quality by adhering to strict food safety guidelines during daily operations.
- Stayed current with present, seasonal and special promotions.
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Redesigned refrigerator displays and rotation systems for [Number] dairy products.
- Labeled and inventoried department merchandise.
- Delegated tasks and gave direction to team of [Number] employees within dairy department.
- Checked department signage and confirmed proper pricing, making sure sale items accurate.
- Adhered to food safety regulations and guidelines.
- Handled large dairy section by maintaining section cleanliness, product rotation and displays.
- Reported product ordering and shipping discrepancies to department manager.
- Answered questions from customers and discussed new products placed in dairy cases.
- Notified management of customer or employee accidents.
- Satisfied customer orders for fresh products.
- Checked and logged temperatures in cases and coolers to maintain proper settings.
- Supervised temporary staff during peak seasons, providing guidance on proper handling techniques and policies specific to the dairy section.
- Promoted a positive shopping experience with prompt attention to customer inquiries and concerns.
- Boosted sales performance with engaging product displays that showcased promotional items effectively.
- Improved customer satisfaction by providing friendly and efficient service at the dairy counter.
- Assisted in maintaining a clean and organized dairy department, ensuring optimal product freshness.
- Optimized workflow by assisting colleagues in other departments when needed, fostering a collaborative environment.
- Elevated overall store presentation by routinely cleaning shelves, refrigeration units, and other fixtures within the dairy department.
- Collaborated with team members to effectively stock and display dairy products for increased sales.
- Streamlined inventory management by conducting regular audits and reporting discrepancies.
- Reduced waste by monitoring expiration dates and promptly rotating perishable items.
- Demonstrated commitment to quality control by promptly addressing any damaged or expired products found in the dairy section during shifts.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Improved customer satisfaction by promptly addressing inquiries and providing knowledgeable product recommendations.
- Maintained proper storage conditions by consistently monitoring freezer temperatures to ensure food safety standards were met.
- Contributed to a positive work environment by fostering open communication and teamwork among coworkers.
- Streamlined stocking processes with careful organization of backroom inventory for easy accessibility during replenishment tasks.
- Ensured optimal inventory levels by routinely conducting stock checks, ordering necessary items, and discarding expired products.
- Built displays and hung signage for products.
- Collaborated with team members to efficiently unload delivery trucks, sort incoming shipments, and stock shelves in a timely manner.
- Supported company loss prevention efforts by vigilantly identifying suspicious behavior, reporting incidents, and taking corrective action when necessary.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Pleasantly greeted customers and provided prompt and courteous service.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Removed trash, swept, and mopped floors for professional appearance.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Retrieved items for customers and verified prices.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Night Crew Leader/ Assistant Grocery Manager
Robinsons Independent Grocer
02.2000 - 02.2016
- Streamlined inventory management through accurate recordkee.
- Reduced overtime costs by consistently completing nightly tasks within scheduled hours.
- Optimized store cleanliness and organization with thorough attention to detail in stocking, facing, and cleaning tasks.
- Enhanced team efficiency by implementing effective scheduling and delegation of tasks.
- Coordinated with daytime management for seamless transitions between shifts, ensuring continuity in operations and maintaining store standards.
- Increased overall employee satisfaction by fostering a positive work environment and effectively resolving conflicts as they arose.
- Ensured timely completion of assigned duties by closely monitoring team progress throughout the shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Distributed necessary tasks and duties during each shift.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Adhered to company policies and procedures while promoting a positive work atmosphere among team members.
- Reduced shrinkage through diligent inventory control measures, including proper ordering and stock rotation practices.
- Maintained a clean and organized store environment by enforcing strict safety standards and sanitation practices.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
Education
Merivale High School
Nepean, ON06.1991
Skills
- Cold storage maintenance
- Dairy department management
- Coordination of inventory
- Reliability and punctuality
- Training and mentoring
- Customer interaction
- Teamwork orientation
- Product stocking
- Cleanliness standards
- Freshness control
- Sanitation Standards
- Stock Rotation
- Food Safety Compliance
- Product Merchandising
- Product ordering
- Merchandising Techniques
- Friendly and Helpful
- Customer Service
- Honest and Dependable
- Reliable and Responsible
- Attention to Detail
- Team Cooperation
- Decision-Making
- Goal-Driven
Languages
English
Full Professional
Timeline
Dairy Clerk/Frozen Food Clerk
Mcdonough's Your Independent Grocer
02.2016 - 12.2022
Night Crew Leader/ Assistant Grocery Manager
Robinsons Independent Grocer
02.2000 - 02.2016
Merivale High School
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